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103 Cisco Jobs
Technical Consulting Engineer
5-10 years
₹ 9 - 30L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Bangalore / Bengaluru
1 vacancy
Technical Consulting Engineer
Cisco
posted 10hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- A technical expert providing technical assistance to Cisco customers located world-wide, while maintaining the highest levels of customer happiness.
- Assist customers in troubleshooting hardware/software related issues on various Cisco Nexus switching platforms.
- Applies analytical skills and technical knowledge to resolve product and network problems of moderate to high complexity.
- Analyse, configure and troubleshoot Core, Distribution, Access layer switches and networks.
- Effectively utilizes the moderate to complex lab setups to recreate and resolve customer found issues.
- Highly adaptable and sensitive to customer reported issues according to its severity.
- Should be able to quickly resolve customer issues.
- End to end ownership of customer service requests. Collaborates with all relevant stakeholders - internal and external, and acts as focal point until the problem is resolved.
- Exercises judgment within defined procedures to determine appropriate action.
- Presents ideas and interacts within TAC and development teams at peer level
- Ability to communicate effectively with customers in a variety of mediums.
- Utilization of a good understanding of Cisco business strategies and drivers to guide activities.
- Ability to inspire change through innovation.
- Drive for continuous learning, results orientation and collaboration.
Minimum Qualifications
- Youve earned a Bachelors degree in a technical field and 5+ years of dynamic experience in related role.
- You hold Certifications in one (or more) of the following: CCNA, CCNP, CCIE
- Prior customer support experience.
- BE/BS/MS in Electronics and Telecommunication, Electrical and Electronics, Computer Science, Information Technology or similar technical degree or related experience
Preferred Qualifications
- Strong Networking and in-depth knowledge in Cisco Nexus switching and routing technologies.
- Proficient with networking tools such as traffic generators (e.g. IXIA), sniffers, packet captures etc.
- Solid experience supporting and configuring medium to large enterprise DC network.
- Troubleshoot product and network problems of high complexity.
- Excellent verbal and written communication skills.
- Good Customer handling skills. Ability to handle tough situations effectively.
- Solid attention to details.
Employment Type: Full Time, Permanent
Read full job descriptionCisco Interview Questions & Tips
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What people at Cisco are saying
Rating based on 49 Technical Consulting Engineer
reviews
Anonymous · Engineering - Software & QA
in Pune
Likes
Life culture and benefits
- Salary - Excellent
+6 more
Dislikes
Currently my role
Technical Consulting Engineer salary at Cisco
reported by
650
employees
₹8
L/yr - ₹30
L/yr
11%
more
than the average Technical Consulting Engineer Salary in India
View more details
What Cisco employees are saying about work life
based on 1.8k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Cisco Benefits
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