Software Engineer - SDWAN/Routing Escalations

• Analyze, configure, and fix SDWAN networks with mixed Routing Platforms and protocols.
• Effectively create and utilise lab setups to duplicate and solve problems, validate planned changes to software and hardware design.
• Provide remote troubleshooting support to resolve issues
• Follow-through on all Incident tickets assigned to you and their resolution
• Engage DE Developers, DT Dev-Test, Marketing and TAC for assistance on complex issues support
• Managing requirements and be the main point of contact for the customer.
• Provide written and verbal updates to wider Cisco Support team and customer as needed.
• Strictly adhere to processes related to tickets and update with relevant and correct notes.
• On Call Rotation Weekend Priority support for P1s and support shift if required. Work location Bangalore.
• Effectively work with multi-functional teams to resolve major customer issues.
• Collaboration with team members, continuously learning, and results orientated approach.
• Successful candidates will have solid technical skills and a data-driven approach to problem solving, coupled with good project management background to handle customer issues.

Who You Are

• Master s degree in Computer Science, Computer/Software/Electrical Engineering, or a related major + 4 to 10 years related experience
• You have a willingness to learn Routing Technology based on Cisco: ASR1k, ISR4k, ENCS, CSR Cloud Services Router, CSP Cloud Services Platform, Viptela SDWAN Software Defined Networks ,
• knowledge
• of (AWS/Azure), Scripting
• Knowledge of IP technologies
• Able to identify problems, acquire ownership and deliver solutions at a high level of customer satisfaction.
• Excellent written and verbal communication, interpersonal and presentation skills.
• Crisis management and leadership skills
• Proven planning, prioritization, and organization skill