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99 Cisco Jobs
Technical Consulting Engineer
5-10 years
₹ 9 - 30L/yr (AmbitionBox estimate)
Bangalore / Bengaluru
1 vacancy
Technical Consulting Engineer
Cisco
posted 18hr ago
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Flexible timing
Key skills for the job
Job Description
- A technical expert providing technical assistance to Cisco customers located world-wide, while maintaining the highest levels of customer happiness.
- Assist customers in troubleshooting hardware/software related issues on various Cisco Nexus switching platforms.
- Applies analytical skills and technical knowledge to resolve product and network problems of moderate to high complexity.
- Analyse, configure and troubleshoot Core, Distribution, Access layer switches and networks.
- Effectively utilizes the moderate to complex lab setups to recreate and resolve customer found issues.
- Highly adaptable and sensitive to customer reported issues according to its severity.
- Should be able to quickly resolve customer issues.
- End to end ownership of customer service requests. Collaborates with all relevant stakeholders - internal and external, and acts as focal point until the problem is resolved.
- Exercises judgment within defined procedures to determine appropriate action.
- Presents ideas and interacts within TAC and development teams at peer level
- Ability to communicate effectively with customers in a variety of mediums.
- Utilization of a good understanding of Cisco business strategies and drivers to guide activities.
- Ability to inspire change through innovation.
- Drive for continuous learning, results orientation and collaboration.
- Youve earned a Bachelors degree in a technical field and 5+ years of dynamic experience in related role.
- You hold Certifications in one (or more) of the following: CCNA, CCNP, CCIE
- Prior customer support experience.
- BE/BS/MS in Electronics and Telecommunication, Electrical and Electronics, Computer Science, Information Technology or similar technical degree or related experience
- Strong Networking and in-depth knowledge in Cisco Nexus switching and routing technologies.
- Proficient with networking tools such as traffic generators (e.g. IXIA), sniffers, packet captures etc.
- Solid experience supporting and configuring medium to large enterprise DC network.
- Troubleshoot product and network problems of high complexity.
- Excellent verbal and written communication skills.
- Good Customer handling skills. Ability to handle tough situations effectively.
- Solid attention to details.
Employment Type: Full Time, Permanent
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Karnataka 560087
Karnataka
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