Site Reliability Engineer

Engineering Experience (EXP) comprises leaders, product managers, software and DevOps engineers, and business analysts, all aligned on delivering broad value across numerous enablement spaces, from public cloud technologies to developer portals and observability tools. EXP partners closely with its stakeholders within Cimpress Technology and beyond to enable hyper-localized and business-wide outcomes that enhance the engineering experience and journey of our companies' products, services, and customers.

The Yeti team within EXP supports the Cimpress Technology development community by offering guidance and tools to minimize the time spent on repetitive operational tasks, allowing more focus on providing value to end-customers. At the heart of our development philosophy lies a strong emphasis on data, automation, iterative development, and best practices. As a Site Reliability Engineer (PR1), you'll be part of a skilled engineering group responsible for upholding quality DevOps, observability, and reliability concepts throughout the organization.

• Engage with customers to understand their challenges and help provide basic solutions to meet their observability needs using SaaS products and open-source tools under the guidance of senior team members. (GitLab, New Relic, PagerDuty, and more)

• Support SaaS products in a production environment by performing routine maintenance tasks and addressing common issues following documented and well-defined procedures.

• Communicate and collaborate effectively in an asynchronous work environment, contributing to clear documentation and iterative development.

• Consume small-scale, manageable, tasks and contribute to the development of proof of concepts.

• Learn and apply foundational DevOps principles, including the "3 Ways of DevOps," under mentorship.

• Contribute to the creation and maintenance of documentation for observability and reliability best practices.

• Participate in code reviews with a focus on learning and developing high-quality code practices.

• Assist in developing and maintaining internal automation tools by handling straightforward tasks and building familiarity with clean code and MVP principles.

• Strong oral and written communication skills, with fluency in English.

• Bachelor’s degree in Computer Science, Information Technology, or Software Engineering, or equivalent work experience in a related field.

• 1 - 2 years of demonstrated experience working on a team in a similar role.

• Experience with at least one scripting language, such as Python or Javascript, for automating tasks.

• Genuine passion for DevOps, continuous learning, and experimentation methodologies.

• Self-driven attitude with the initiative to pursue solutions and seek learning opportunities.

• Basic understanding of Git Operations and/or source code management (SCM) solutions.

• Knowledge of continuous integration and continuous deployment. (GitLab CI, Jenkins)

• Some exposure to the three pillars of Software Observability including logging, metrics, and traces.

• A Passing Familiarity with AWS technologies such as EC2, IAM, or operating Lambda functions.

• Comfort with collaboration, open communication, and reaching across functional borders.