L1 Support Engineer (Rotational Shift) Cimpress- Mumbai

Job Role: Support Engineer

Job Location: Mumbai

Job qualification: Bachelor's degree in engineering/computer science with

technical understanding and experience.

1. MCA in IT or Computers

2. BTech or BE or MTech from non-IT & Computers stream wanted to come

in IT

3. BTech or BE or MTech IT or computers but do not want to get in coding

and testing of IT

Roles & Responsibilities:

1. Monitor scheduled alerts (infra & application) on mails or via system like

solarwinds, new relic etc

2. Once alert is received on basis of criticality connect with right teams over

email or chat

3. Follow up with teams through the alert while it gets fixed

4. Communicate to stake holder until issue is fixed

5. Optimize the alerts on continuous basis to avoid unwanted and

unnecessary alerts

6. Maintaining and updating technical documentation and SOPs

7. Attention to detail, a proactive approach while working on alerts

8. Willing to Work Night & Weekend Shifts on a rotational basis

Technical experience for role:

1. Basic understanding of operating systems

2. Basic understanding of server and client

3. Basic understanding of network, storage, backup

4. Basic understanding of monitoring tool

Interpersonal skills for role:

1. Good verbal & written communication in English

2. Willing to work in night and weekend shifts

3. Ability to work under pressure and should be a team player

4. Good grasping, Willing to work in support, right attitude toward work

More information about the organization can be found in the below link:

https://cimpress.com/

https://www.linkedin.com/company/cimpress/

https://twitter.com/Cimpress

Want to explore more about our brands?

Please visit: https://cimpress.com/brands/explore-our-brands/