Sfdc Architect

Role & responsibilities

- Consult and liaise with stakeholders to gather and confirm business requirements- Analyze and consolidate information to develop solutions to ensure business requirements are achieved
- Partner with key stakeholders to identify how business requirements can be delivered to ensure improved user experiences and reduced cost and time impacts
- Provide expert support to key stakeholders in managing system and process changes
- Produce functional, technical and system design documentation
- Create test scenarios for applications and enhancements, ensuring functional requirements are met
- Facilitate testing of new Salesforce functionality rollouts
- Develop complex reports and dashboards to support the delivery of business key metrics.
- Deliver effective training modules and user guides
- Identify and develop super user knowledge and capabilities across the business
- Interact with third party vendors and developers where appropriate

Competencies:
- Salesforce Certified Administrator (ADM201)
- 3+ years of experience with Salesforce.com setup and configuration
- 5+ years business analyst experience
- 1-2 years project management experience preferrable
- Excellent knowledge of the full SDLC
- Proficient MS Excel, Word, PowerPoint and Visio user
- Extensive experience in data modelling, process mapping and specification documentation
- Experience facilitating workshops and discussion sessions
- Experience in developing, implementing and maintaining system processes and procedures
- Experience in creating business cases for technology-related solutions

Additional knowledge, Skills and Abilities:
- Excellent communication and interpersonal skills
- High level problem solving and analytical skills
- Active listener with the ability to think strategically, solve problems and negotiate
- Strong ability to engage and influence stakeholders, at all levels across the business
- Ability to build and maintain effective working relationships with stakeholders
- Superior organization skills including outstanding accuracy and attention to detail
- Excellent time management skills and ability to prioritize tasks, use initiative and be self-directed to meet deadlines
- A 'can-do' and 'go-getter' attitude