Chief Steward

Manages the daily kitchen utility operations and staff

Areas of responsibilities include dish room operations, night cleaning, back dock cleaning and maintenance, banquet plating and food running

Supervises kitchen employees not actively engaged in cooking ( eg, dishwashers, kitchen helpers, etc)

Strives to continually improve guest and employee satisfaction while maintaining the operating budget

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the procurement, food and beverage, culinary, or related professional area

OR

2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the procurement, food and beverage, culinary, or related professional area

CORE WORK ACTIVITIES

Managing Day-to-Day Operations

Orders and manages necessary supplies

Ensuring workers have supplies, equipment, tools, and uniforms necessary to do their jobs

Schedules events, programs, and activities, as well as the work of others

Monitors the inflow of ordered materials and the maintenance of current materials

Conducts china, glass and silver inventories

Controls inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel

Inspects supplies, equipment, and work areas in order to ensure efficient service and conformance to standards

Investigates reports and follows-up on employee accidents

Manages all equipment, china, glass and silver ( eg, adequate clean supplies of each)

Supervises employees ability to follow loss prevention policies to prevent accidents and control costs

Enforces proper cleaning routines for serviceware, equipment, floors, etc

Enforces proper use and cleaning of all dish room machinery

Ensures all food holding and transport equipment is in working order

Ensures compliance with all applicable laws and regulations

Ensures compliance with food handling and sanitation standards

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner

Leading Kitchen Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example

Supervises and manages employees

Manages all day-to-day operations

Understands employee positions well enough to perform duties in employees absence

Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective

Ensures and maintains the productivity level of employees

Serves as a role model to demonstrate appropriate behaviors

Achieves and exceeds goals including performance goals, budget goals, team goals, etc

Celebrates successes by publicly recognizing the contributions of team members

Encourages and builds mutual trust, respect, and cooperation among team members

Communicates performance expectations in accordance with job descriptions for each position

Establishes and maintains open, collaborative relationships with employees

Participates in the management of departments controllable expenses to achieve or exceed budgeted goals

Strives to improve service performance

Solicits employee feedback

Understands the impact of departments operation on the overall property financial goals and objectives

Ensuring Exceptional Customer Service

Attends meetings and communicates with executive, peers, and subordinates as an effort to improve quality of service

Manages day-to-day operations, ensures the quality, standards and meeting the expectations of the customers on a daily basis

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement

Managing and Conducting Human Resource Activities

Provides guidance and direction to subordinates, including setting performance standards and monitoring performance

Recruits, interviews, selects, hires, and promotes employees in the organization

Trains employees in safety procedures

Provides feedback to individuals based on observation of service behaviors

Reviews employee satisfaction results to identify and address employee problems or concerns

Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process

Ensures property policies are administered fairly and consistently

Ensures utility staff is properly trained regarding sanitation, equipment handling and chemical usage

Participates in employee progressive discipline procedures