Team Lead - Techno commercial

Educational Qualification:

• Graduate degree in Engineering, Commerce or Management. MBA Preferred.
• Certificate or proven exposure to Techno Commercial operations. IIMM or CSM/CPA preferred.
• Experience in working in SAP MM, Ariba Commerce Automation and Workflow driven Shared Services Environment.
• Exposure to AI/Automation.
• Advanced user of Excel functions

Experiences:

• 7-10 Years of total experience.
  • 3-4 years of experience in managing a team, preferably in a GCC or Shared Services context.
  • 4-5 years of experience in working in Projects, Assets, Infrastructure Manufacturing, Services organization in Post-Post-PO Processing.
  • 1-2 years of experience with Customer/Stakeholder Engagement and Service delivery management.
• Led a team with a size of 20-25 professionals.
• Exposure to working in Indian conglomerates and promoter-led organizations.
• Understanding of procurement systems, particularly SAP MM and SAP Ariba.
• PowerPoint presentation creation and delivery capabilities.
• Exposure to work in SharePoint/Tool based environment and project management.

Operations Management

• Responsible for end-to-end operations related to Post-PO Processing (till receipt of material and services).
• Lead and manage the Post-PO Processing team, ensuring efficient workflow and task allocation.
• Facilitate vendor execution by finalizing key support documentation, detailed execution plans, and coordinating with internal teams to secure necessary information.
• Monitor execution by setting up vendor interlock meetings, coordinating quality checks, managing additional inspections, and ensuring readiness for dispatch.
• Coordinate shipment readiness by confirming site readiness, facilitating dispatch approval, and initiating inbound logistics support.
• Overview Bank Guarantee Management by ensuring that the BGs submitted by suppliers are valid and comply with terms, and managing the release when terms are fulfilled.
• Follow-up / co-ordination for timely completion of Goods Receipt Note (GRN) / Service Entry Sheet (SES).

Transition and Operations Stabilization

• Coordinate with BU stakeholders and other departments on the operations for processes in transition specific to post-PO processing.
• Manage the stabilization of post-PO processing activities to ensure smooth integration ensuring signoff on SOP/SLA revisions and process changes.

Customer and Stakeholder engagement

• Foster strong relationships with key stakeholders to ensure alignment and satisfaction with Post-PO Processing operations.
• Identify and respond to evolving business requirements, adjusting Post-PO Processing operations.
• Develop an in-depth understanding of business impacts and requirements related to Post-PO Processing.
• Implement and maintain effective communication channels, including regular meetings and updates. - including ad-hoc / informal tele conversations/ face to face meetings, structured Ops review update to all stakeholders.
• Secure stakeholder agreement on process changes and updates.

Operational Delivery and Service Excellence

• Ensuring timely and accurate post-PO processing of purchase orders, adhering to SLAs and quality standards.
• Monitor and address any discrepancies or issues in the post-PO processing workflow.
• Leverage workflow and predictive tools to identify and mitigate potential processing issues.
• Regularly review and improve operational SOPs to maintain compliance with DOAs.
• Review and update related operational SLAs and policies if required and adherence to DOAs.
• Implement tracking systems for issues and escalations, ensuring timely resolution.
• Lead and monitor initiatives aimed at enhancing operational performance and efficiency.
• Ensuring adherence to Service Excellence Framework delivery including:
  • Daily operations review and volume tracking.
  • Delay track and proactive alert to drive upstream / downstream or in stream actions to closure.
  • Maintain and have updated end-to-end Process delivery Tracker. Proactively identify opportunities to improve process velocity.
  • Implement Issue and Escalation Tracker and log. Ensure timely closure of all improvement - corrective/preventive actions.

People and Performance Management

• Provide leadership and guidance to the Post-PO Processing team, fostering a collaborative and high-performing environment.
• Address and resolve team issues promptly, in collaboration with Tower Head and GCC HR for timely corrective action.
• Conduct regular performance reviews of team members and provide constructive feedback based on KPIs.
• Ensure team members are well-trained and informed about processes and expectations.
• Implement structure performance evaluation criteria and monitoring using tangible / operational data for team members.
• Hold regular one-on-one meetings to maintain open communication with Operational team members.
• Drive a customer-focused culture by promoting end-to-end process awareness and continuous learning.

Operations Process Improvement and Knowledge Management

• Proactively review post-PO Tracker, conduct RCA/CAPA for key SLA/KPI misses, and update SOPs as needed based on findings.
• Use of digital and automation tools to drive productivity and efficiency.
• Act as a key point of contact for process improvement initiatives, ensuring alignment with business objectives.
• Lead the implementation of necessary IT tools to support post-PO processing operations.
• Document and share best practices and lessons learned to foster continuous improvement.