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Check Point Software Technologies

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3.7

based on 39 Reviews

14 Check Point Software Technologies Jobs

Technical Account Manager

Check Point Software Technologies Ltd

3.7

based on 39 Reviews

17-20 years

Bangalore / Bengaluru

1 vacancy

Technical Account Manager

Check Point Software Technologies

posted 4d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Customer Support Operations CCNA Analytical Chemistry Continuous Improvement

+ 1 more

Job Description

At Check Point, we are seeking dedicated Technical Representative to serve as the crucial link between our post sales support team and our customers and service partners. In this role you will be instrumental in facilitating post sales cases, managing escalations, and ensuring effective communication to drive customer satisfaction and service excellence.

Step into a dynamic, high-visibility role as the APAC Escalation SE, this role plays a crucial role in bridging customer support and product development, ensuring that complex technical issues are resolved efficiently. Their impact can be measured across several key areas:

Customer Satisfaction & Retention
Operational Efficiency
Product & Engineering Improvement
Business Continuity & Risk Mitigation
Innovation & Process Optimization
Revenue Protection & Growth

The role is not just a technical troubleshooter; they are a customer advocate, process optimizer, and product improver who directly contributes to a companys success.

Key Responsibilities

Case Facilitation: Actively manage post-sales support cases, ensuring timely and effective resolution.
Escalation Management: Identify and escalate cases that are not progressing, collaborating with relevant teams to address issues swiftly.
Status Review: Conduct regular reviews of case statuses to identify bottlenecks and showstoppers, implementing strategies for resolution.
Service Partner Collaboration: Engage with service partners to assess performance, identify gaps, and develop areas for improvement.
Reporting: Maintain clear documentation of case progress and outcomes, providing regular updates to management and stakeholders.
Customer Communication: Serve as a point of contact for customers, ensuring their concerns are addressed and expectations are met.
Continuous Improvement: Proactively identify opportunities for enhancing post sales processes and customer service practices.

Qualifications

Bachelor s degree in a relevant field or equivalent experience.
Minimum of 4 years in a technical support or customer service role; experience in post-sales support is preferred.
Proficient in English communication, both written and verbal, with a focus on collaboration and providing constructive feedback to internal engineering teams.
Strong analytical and problem-solving abilities.
Hands-on experience in implementing and driving projects in Check Points technology will be an added advantage.
Ability to manage multiple priorities and work under pressure.
Industry certifications in cyber security and relevant content-specific certifications like

CCNA/CCNP/CCSA or any other Network Certification will be an added advantage.

Detail-oriented, proactive, and customer-focused with a strong commitment to service excellence
Skilled in facilitation, utilizing technology and collaboration tools to gather insights and achieve desired outcomes.
Proactive self-starter, capable of independently assessing priorities and delivering high-quality results in a fast-paced, ambiguous environment.
Autonomy and discretion in operations, coupled with an in-depth understanding of concepts.

What youll get in return

Path to Senior Roles: You can transition into roles like Senior Escalation Engineer, Support Manager, Technical Program Manager, or Solutions Architect.
Exposure to Cutting-Edge Technology: You ll work on complex issues related to cloud computing, cybersecurity, DevOps, AI, and networking.
Cross-Team Collaboration: Engaging with engineering, product, and security teams opens doors to other career paths.
Hands-on Experience: Solve real-world technical challenges that enhance your problem-solving skills.
Escalation SE role is more than just a job it s a launchpad for a high-impact career in security, cloud, DevOps, or technical leadership. If you enjoy solving complex problems, working with cutting-edge tech, and making a real business impact, this is an excellent role to grow in

Employment Type: Full Time, Permanent

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