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138 Chat Support Jobs in Bangalore / Bengaluru

Customer Service Associate - Query Management

1-3 years

₹ 2.05 - 6L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Bangalore / Bengaluru

1 vacancy

Customer Service Associate - Query Management

Accenture

posted 3d ago

Job Description


Skill required:Query Management - Customer Service Technology Support
Designation:Management Level - Associate
Job Location:Bengaluru
Qualifications:Any Graduation
Years of Experience:1 to 3 years
What would you do?
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's. The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues. This role is aligned to our Customer Service Technology Support team which works on providing technical assistance on the use of specific systems, software and infrastructure and in troubleshooting of technical problems.
What are we looking for?
  • Adaptable and flexible Roles and Responsibilities
  • In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
  • Your expected interactions are within your own team and direct supervisor
  • You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
  • The decisions that you make would impact your own work
  • You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
  • Please note that this role may require you to work in rotational shifts

  • Employment Type: Full Time, Permanent

    Read full job description

    Accenture Interview Questions & Tips

    Prepare for Accenture Customer Service Associate roles with real interview advice

    What people at Accenture are saying

    3.6
     Rating based on 203 Customer Service Associate reviews

    Likes

    Multiple benefits if you are a Residential employee salary compensation incentives etc.

    • Skill development - Good
    • +1 more
    Dislikes

    if you are a service provider i.e. Contractual basis employee your life will be hell every other day you will be reminded that you are a contractor no proper remuneration no proper leaves no job security etc.

    • Promotions - Bad
    • +2 more
    Read 203 Customer Service Associate reviews

    Customer Service Associate salary at Accenture

    reported by 1.6k employees
    Lock Unlock
    ₹0.9 L/yr - ₹7.8 L/yr
    57% more than the average Customer Service Associate Salary in India
    View more details

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