Associate

About the Gurus

Chargeback Gurus helps businesses protect and recover revenue by providing innovative chargeback management solutions, AI analytics, and insights powered by our proprietary FPRONE platform. By understanding our clients needs and fully aligning with their goals, we help clients reduce chargebacks and increase recovery rates to maximize revenue. Our technology solutions use powerful AI insights, data science and advanced analytics —combined with deep industry expertise—to deliver hundreds of millions of dollars in recovered revenue to our clients. For more information, visit www.chargebackgurus.com.

Duties and Responsibilities

• Work in the Business Operations team to service top US clients to fight, prevent and recover revenue lost due to chargebacks
• Review cases due to credit card fraud and investigate the case to find a solution
• Processing and disputing credit card charge backs and inquiries to recover funds - including investigations of Chargebacks and communications with external partners
• Engaging with both internal and external stakeholders to assist with investigation to root cause of losses
• Tracking and maintaining fraud incident reports and other related analysis
• Work with clients to collect and document information that may be used in resolving outstanding disputes
• Ensure that all chargeback activities are handled in accordance with regulatory requirements
• Compile the figures from various databases to build the team monthly chargeback report
• Validating chargeback report by utilizing internal and external software systems
• Providing support for special projects as required
• Ensuring adherence to quality parameters
• Analyze and develop service improvement strategies in response to client feedback
• Support in complaint monitoring and effective and timely complaint resolution

Job Requirements

• Good knowledge of MS Office programs including Word, Outlook, Excel and PowerPoint and PDF and ability to run reports and analyze large data sets
• Be a good team player and collaborate well with others with respect and dignity
• Good verbal and written communication skills
• Ability to interact with client and team members in a professional and respectful manner
• Proven ability to multi-task, handle stressful situations and deadline pressures
• Work schedule flexibility an absolute requirement based on business needs of a multi-shift operation
• Problem-solving skills. Accuracy and attention to detail
• Should be creative, systematic and fast learner
• Strong oral and written competency
• Minimum 0 to 1 years of relevant work experience.
• Should be Flexible for both Day/Night Shift.