Student Support Executive

Chandigarh University, renowned for its commitment to quality education and holistic development, is seeking a motivated and empathetic Student Support Executive to join our dynamic team. As a Student Support Executive, you will play a vital role in providing guidance, assistance, and solutions to students, ensuring their smooth transition into university life and addressing any concerns they may have throughout their academic journey.

Responsibilities:
1. Student Assistance: Offer exceptional customer service by addressing student inquiries promptly via various communication channels, including telephone, email, and in-person meetings.
2. Transition Support: Help students adapt to university life by providing accurate information on academic programs, enrollment procedures, university policies, and campus resources.
3. Problem Resolution: Identify, assess, and resolve student issues such as administrative errors, enrollment issues, or concerns regarding coursework, grades, and academic challenges.
4. Academic Guidance: Collaborate with faculty and academic advisors to offer appropriate guidance to students in selecting courses, understanding degree requirements, and planning their academic progression.
5. Mentorship: Foster a supportive and nurturing environment for students by offering mentorship and guidance on personal, academic, and career development matters.
6. Documentation and Record Keeping: Maintain accurate and up-to-date student records, including inquiries, interactions, and resolutions, using the universitys student management systems in compliance with data protection regulations.
7. Feedback Collection: Regularly collect feedback from students to identify areas for improvement in university services and propose possible enhancements or changes.
8. Event Coordination: Assist in organizing university events, seminars, workshops, and orientations to facilitate student engagement and create a sense of community.
9. Collaboration: Collaborate with other departments, including admissions, finance, and academic departments, to ensure seamless communication and cohesive support systems for students.
10. Professional Development: Stay updated with university policies, procedures, and programs to provide accurate information and maintain a strong knowledge base.

Requirements:
1. Education: Bachelors degree in any discipline (Degree in education, psychology, or related fields is preferred but not mandatory).
2. Excellent Communication: Exceptional verbal and written communication skills in English to interact effectively with a diverse student population and address their concerns empathetically.
3. Empathy and Supportive Nature: Display empathy, patience, and a supportive attitude towards student issues and concerns.
4. Problem-Solving Skills: Ability to identify, analyze, and resolve problems efficiently, considering the students best interests and adhering to university policies.
5. Collaborative Skills: Capability to work in a team-oriented environment, collaborating with various university departments to deliver optimal student support.
6. Organizational Abilities: Strong organizational skills to prioritize workload effectively, meet deadlines, and provide timely resolutions to students.
7. Technological Proficiency: Proficiency in MS Office Suite and familiarity with student management systems to maintain accurate records and handle administrative tasks.
8. Confidentiality: Ability to handle sensitive student information with utmost confidentiality and adhere to data protection regulations.
9. Multitasking: Demonstrated ability to handle multiple tasks simultaneously, maintain composure under pressure, and work effectively in a fast-paced environment.
10. Flexibility: Adaptability to work in shifts, including evenings and weekends, to accommodate student needs during peak periods.

Sounds excitingJoin Chandigarh University as a Student Support Executive and contribute significantly to the success of our students academic journeys. Become a part of our dynamic team and experience a rewarding career in the field of higher education.

Note: This job description is designed to outline the primary responsibilities and qualifications of the Student Support Executive at Chandigarh University. However, the responsibilities and tasks may be subject to change as per the evolving needs of the university.