IIB Production Support Analyst with 3+experience

3+ years of experience as a Developer & Support, with hands-on experience working on IIB.Must have excellent interpersonal skills, and willing to learn and contribute in other areas of project.

Responsibilities:

Level 2 application supporto Receiving and Acknowledging ticketso Incident triaging and priority assessmento Assignment of incidentso Incident resolutiono Application monitoring and preventive maintenanceo Weekly status and SLA reporting Incident and problem managemento Analyze, troubleshoot and resolve complex production application defectso Identify root cause and devise and implement permanent solutions to recurring defects Manage process improvements Review and take actions on operational metrics reporting Perform minor application upgrades / patches Support infrastructure maintenance / validation Build and maintain application monitoring, optimization and utilizationo Devise or modify programs to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results. Support disaster recovery testing / validation Support business resiliency testing / validation Audit support and issue remediation Support LOB/operations and adhoc requestso Analyze business user needs and provide optimal technical solutions Support Risk management (vulnerabilities, patches) Monitor production jobs and environments

Skills:

• Middleware
• SQL

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