Center Manager

Role & responsibilities

Managing the process and productivity for the assigned center. • Managing a team of min 1 Collection Manager, 4 to 6 Team Manager with a team of 250 to 400 telecallers. • Conduct risk based assessments on processes in order to better determine areas of focus for internal controls. • Developing, implementing and Monitoring Compliance. • Training & developing the team on processes and collection strategies. • Maintaining MIS and weekly trackers on the quality, process and training. • Dialer management . • Works in close co-ordination with the Collection managers in delivering assigned Target

Preferred candidate profile

Perks and benefits