Center Manager

Role Sheet Centre Manager


Purpose of the Role-

To be responsible for Revenue Generation, Operations Management & Training Quality at the Centre meeting all defined targets, while engaging the team members and driving higher performance levels

Structure Reporting to BU Head span 4 ( 2 Trainers, SO, Counsellor)

INDIVIDUAL ACCOUNTABILITIES

Key Deliverables- Drives profitability and operational activities in the center
Responsible for overall financial performance and quality standards of the center
Responsible to meet the operational (mobilization, placements & training) & financial targets of the center
Responsible for people management and development of center employees
Responsible for the recruitment & training of the center team.

Job Responsibility' Take full and sole accountability for the center P&L and meeting mobilization, placements & training quality targets
†Oversee daily center operations and center activities through assigned staff; prioritizes and delegate work activities.
• Design and implement center operational and marketing plan aligned with the BU priorities
• Ensure effective center operations and unite team under common goal to make the center profitable
• Build business partner network
• Own center-level decision-making of all people issues, financial decisions, resources and other matters
• Manage development plan of center team, ensure high employee engagement and support achieving their goals
• Responsible for maintaining infrastructure at the center
• Initiate and manage Tie-ups with schools and colleges for Employ Bridge at the center
• Plan the Human Resources in the center in order to achieve optimum utilization and productivity
• Direct management of the center team, ensuring high employee morale, engagement and clear plans for succession.
• Provide ongoing training and support for employees in the his/her team - Handle disputes if any within team and resolve them to the satisfaction of the organizationApproach• Communicator - Communicate with direct reports about any change or update
• Advocate - Demonstrate support keeping the organizational objectives in mind
• Coach - Coach employees through the change process
• Liaison - Engage with and provide support to the project team
• Resistance manager - Identify and manage resistanceCollaborationKey Shared Accountabilities

• Mobilization
• Placements
• Training Quality

Collaborators

• Placement Manager
• Training Manager
• Business Unit-Service Manager
• Operations Manager
• Business Unit – Sales Strategy Manager
• HR-Business Partner
• Finance
• L&D
• Client Servicing

TEAM MANAGEMENT
Expectations on Team Management• Follow up with center team about the progress of the project and conduct self-analysis of performance.
• Coach the team members to drive higher levels of performance
• Must review the direct reports – Center Counselor, Sales Officer, Trainers by the 2nd of the month on the basis of predefined KRA
• Handle disputes if any within team and resolve them to the satisfaction of the organization.
EXPECTED SKILLS & COMPETENCIES
Education Qualification• Graduate in any discipline or PG (MBA is preferred)
• Must be passionate to work for Urban-Rural DevelopmentPrior Work Experience• Field sales and managerial experience of at least 4 years with proven track record
• Should have managed a Profit Center earlier
• Industry: Education/Teaching/Training; Recruitment/Staffing/Software EngineeringBehavioral Competencies• Achievement Orientation
• Client Focus
• Collaborating with others
• Managing Resources
• People Management & Emotional IntelligenceFunctional Competencies• Have profound business acumen
• Financial management – keeping budgets, managing expenses
• Skills for business planning and business ownership
• Sales and Marketing Skills
• Ability to effectively engage with high profile business partners and third parties - Customer focus
• Knowledge of programming and software industry
• Language skills: Local language, Hindi and English
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