Administrator III - EDI Operations

Job Summary:

We are seeking a dynamic candidate to support operations within the EDI environment in the healthcare industry. The role involves monitoring, investigating, and resolving issues within the Cencora production multi-platform Electronic Data Interchange (EDI) environment. The candidate will be responsible for communicating with external trading partners and internal stakeholders to drive issue resolution and process improvement. This role requires a commitment to adhere to a

Note: 24x7 roster, including early mornings, days, nights, and weekends as per a rotating shift schedule.

Primary Duties and Responsibilities:

• Provide production support, analyze, and resolve common production errors caused by routing issues, translation errors, data discrepancies, connectivity failures, and configuration issues.
• Work closely with business users and partners for the resolution of production issues.
• Monitor transactional activity within the Cencora multi-platform/multi-environment EDI system.
• Work with service providers to ensure business-critical EDI transactions are received, sent, and delivered, and SLAs are met.
• Use standardized tools, SOPs, and rule sets to ensure service delivery, provide optimal communications, and record analytical information needed for the continuous improvement cycle.
• Develop and optimize business processes in support of partner onboarding and other EDI organizational tools.
• Support other Cencora EDI teams with both day-to-day issues and project activities.

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EDUCATIONAL QUALIFICATIONS:

Bachelors Degree in Computer Science, Information Technology or any other related discipline or equivalent related experience.

WORK EXPERIENCE:

• 4+ years of experience in B2B integration, implementation, and support experience utilizing EDI products.
• Strong experience with IBM Sterling Integrator or Axway B2B Interchange.
• Prior experience using Axway to support data exchange is preferred.
• Experience with handling most EDI formats is a must, including ANSI X12 and EDIFACT.
• Knowledge and experience troubleshooting SAP IDOC data-related issues.
• Experience in developing, implementing, and supporting business flows within EDI.

Technical Skills:

• Understanding of ANSI X12 EDI standards and knowledge of EDI Integration.
• Understanding of production support, support structure, ticketing tools like ServiceNow, shared mailbox support, SLAs.
• Understanding inter-connection of applications (Enterprise Application Integration) in a production environment.
• Experience in analyzing and reporting transaction failures and file delivery failure issues.
• Good communication, reasoning, and analytical skills.
• Understanding of EDI transactions, ITX mapping knowledge, B2B Integration, and business process analysis/development.

Tools Knowledge:

• Knowledge of IBM Sterling B2B Integrator Dashboard and different sections inside the tool to handle Production Support scenarios.
• Experience with Axway B2BI and Lightwell B2B Framework.
• Experience with Oracle Database.
• Experience with SQL Developer.

Commitment:

Ability to support 24x7 system activity during assigned shifts as per a rotating shift schedule, including early mornings, days, nights, and weekends.

If you are a proactive individual with a strong background in EDI operations and the ability to thrive in a dynamic environment, we invite you to apply for this exciting opportunity.