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14 CDK Global Jobs

Associate Implementation Specialist

2-6 years

₹ 7.02 - 7.5L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Hyderabad / Secunderabad

1 vacancy

Associate Implementation Specialist

CDK Global

posted 9d ago

Job Role Insights

Flexible timing

Job Description

Job Responsibilities:
  • Executes tasks associated with onboarding and deploying customers (App & API publishers / vendors, dealers, OEMs, and internal CDK teams), including setting up vendor access to test environments, and preparing operational systems and documentation, and communicating with customers.
  • Coordinates with cross-functional teams to ensure that dealers data is onboarded to the centralized dealer data repository (Titan / Snowflake)
  • Performs bulk subscription services for customers according to CDK policies.
  • Monitors and tracks customer activity in the application integration development cycle to enable data driven decision-making.
  • Provides technical support to internal teams at CDK and directs them to use established processes.
  • Performs investigations to reconcile and resolve customer billing inquiries.
  • Provides product feedback and ideas for product improvements into Product Management.
  • Collaborates with cross-functional team members to minimize time-to-value for the customer.
  • Analyzes operational processes, systems, and databases to provide operational insights and support data driven decision-making processes.
  • Acquires and maintains in-depth knowledge of integrated CDK applications.
  • Contributes to the collective knowledge base by submitting documentation of their research and findings.
  • Serves as an escalation point for production support issues escalated by Customer Care.
  • Contributes to the continuous improvement and documentation of organizational processes, including the identification and documentation of standards and best practices related to their role on the team.
  • Develops strong working relationships with cross-functional team members

Qualifications Required:

  • Must possess strong organizational skills and be detail oriented.
  • Must possess strong written and verbal communication skills.
  • Must possess excellent analytical and troubleshooting skills.
  • Able to work independently on multiple projects and work efficiently and effectively to meet deadlines.
  • Must have the ability to effectively manage the expectations of stakeholders regarding project deliverables.
  • Experience working with a variety of databases, analyzing data, and creating reports to support data driven decisions.
  • Experience using JIRA to submit defects and product change requests, and track progress on product changes.
  • Experience using SQL to access data in a relational database.
  • Experience using MS Excel to manipulate and prepare data to be used for a variety of purposes.
  • Experience creating and maintaining internal documentation on business processes.
  • Must be fast learner that is able to learn new systems, tools, and processes quickly.
  • Prefer experience with CDK applications including the Drive DMS.
  • Prefer experience within the Automotive Retail industry.
  • Prefer a bachelors degree in management information systems or related work experience

Employment Type: Full Time, Permanent

Read full job description

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11%
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What people at CDK Global are saying

Associate Implementation Specialist salary at CDK Global

reported by 6 employees with 2-6 years exp.
₹6.5 L/yr - ₹8 L/yr
7% more than the average Associate Implementation Specialist Salary in India
View more details

What CDK Global employees are saying about work life

based on 468 employees
71%
91%
81%
64%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

CDK Global Benefits

Health Insurance
Cafeteria
Work From Home
Free Transport
Gymnasium
Soft Skill Training +6 more
View more benefits

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CDK Global Hyderabad / Secunderabad Office Location

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Hyderabad Office
CDK Global India Private Limited, Building 12B, Raheja Mindspace, Hitech City Road, Vittal Rao Nagar, HITEC City Hyderabad
Telangana 500081

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