Salesforce Business Analyst

Analyze business processes, functions, and applications, and workflows

Document complex business processes across multiple departments and applications

Participate in discussions with stakeholders and end-users to identify and capture both functional business requirements and technical specifications

Create project documentation to communicate requirements to internal and external parties

Collaborate with the broader Business Applications Team to develop and document business and technical requirements, detailed analysis documents, technical diagrams, test plans, project plans and other project documentation as necessary

Build and maintain custom objects and applications on the Salesforce

com platform, including data models, business logic, user interfaces, and workflows

Conduct beta testing, end-user testing and validation by business unit for new or revised applications

Contribute to the creation of training materials for new or existing processes

Monitor newly implemented/revised applications and supporting processes to assure they are meeting business requirements

Communicate effectively in non-technical terms with staff to help solve business problems

Perform data queries across different systems, perform comparisons and analyze

Requirements

Experience

3+ years of business systems analyst experience

2+ years of experience administering and configuring Salesforce

com environments preferred

Ability to "multitask", work several projects at one time, with consistent follow through to completion

Knowledge of established Salesforce

com standards, best practices, and platform features

Proficiency in MS Excel formulas, PPT, SQL, relational databases, and Jira

Experience with Web Services, Web API, and other system integration experience a plus

Our Ideal Candidate

Experience in Small, Medium scale Salesforce solutions

External consulting experience, including CRM consulting experience with Salesforce

Salesforce Business Analyst certification

Effective decision-making and critical thinking skills for problem identification and solution recommendations

Excellent interpersonal communication and presentation skills