Cloud Support Specialist

Position Overview: We are seeking a highly skilled Public Cloud Operations Support Specialist to join our team. This role is responsible for supporting the day-to-day operations of our public cloud infrastructure, ensuring optimal performance, availability, and security of cloud resources.The ideal candidate will have hands-on experience with leading public cloud platforms (AWS and Azure), strong troubleshooting skills, and the ability to work with cross-functional teams to support business operations.

Key Responsibilities:

Cloud Infrastructure Management and Support:

• Monitor and manage the health and performance of cloud-based resources (e.g., virtual machines, storage, networks, databases).

• Provide technical support for issues related to public cloud platforms, including AWS, Azure, or Google Cloud.

• Ensure cloud resources are properly configured and optimized for performance, cost, and security.

• Participate in On-call rotations

Incident Management and Troubleshooting:

• Respond to and resolve incidents and service requests related to public cloud environments.

• Investigate and diagnose cloud service issues, escalating to senior engineers or cloud providers when needed.

• Ensure proper root cause analysis and implement long-term fixes for recurring issues.

Deployment and Automation:

• Assist in deployment and management of cloud-based applications and services using CI/CD pipelines

• Help automate repetitive tasks using cloud automation tools (Terraform and Ansible).

Collaboration and Documentation:

• Work closely with development and engineering teams to troubleshoot issues.

• Provide technical support and training to internal teams on cloud best practices and new services.

• Document FAQ, standard operating procedures (SOPs) and troubleshooting guides.

Performance Monitoring and Optimization:.

• Act on alerts and tune the environment.

• Optimize cloud usage and ensure resources are right-sized properly.

Security and Compliance:

• Monitor cloud environments for security vulnerabilities and compliance issues, utilizing AWS security tools like Guard Duty and AWS Shield.

• Assist in maintaining cloud security standards in alignment with internal policies and industry best practices.

• Support audits and assist with ensuring compliance with regulations

Qualifications:

• Proven experience with public cloud platforms (AWS / Azure).

• Solid understanding of cloud networking, compute, storage, and security services.

• Extensive experience with AWS Cloud Platform and its services.

• Familiar with ci/cd tools such as Harness, bamboo or github actions.

• Experience with Infrastructure as code such as terraform and Ansible.

• Understanding of cloud security concepts like IAM (Identity and Access Management), VPC (Virtual Private Cloud), encryption, and multi-factor authentication (MFA).

• Excellent problem-solving and troubleshooting skills.

• Previous experience providing operational support to both AWS and Azure environments.

• Ability to work independently and within a team environment.

• Strong communication skills.

• Ability to manage multiple tasks and priorities in a fast-paced environment.

• Ability to stay updated with emerging cloud technologies and integrate them into operations.

Preferred Skills:

• Certification in AWS or Azure. Preferred Certifications include:

• Azure Administrator Associate, Security Operations Analyst Associate, Azure Security Engineer Associate

• AWS SysOps Administrator, Security Speciality

• Knowledge of scripting languages (e.g., Python, Bash, PowerShell) for automation tasks.

• Familiarity with containerization technologies (e.g., Docker, Kubernetes) and cloud-native tools.