Cloud Operations Manager

Job Role:  Cloud Operations Manager

Location:  Hyderabad, India

Power the Possibilities
The CDK Global technology team is looking for collaborative innovators who are passionate about making their mark on emerging enterprise software products. Were building and developing cloud technology for the automotive retail industry that will change the landscape for automotive dealers, original equipment manufacturers (OEMs) and the customers they serve.

Be Part of Something Bigger
Each year, more than three percent of the U.S. gross domestic product (GDP) is attributed to the auto industry, which flows through our customer, the auto dealer. It’s time you joined an evolving marketplace where research and development investment is measured in the tens of billions. It’s time you were a part of something bigger.

We’re expanding our workforce – engineers, architects, developers and more – onboarding early adopters who can optimize, pivot and keep pace with ever-evolving development roadmaps and applications.

• Lead the way – Do you have a passion for doing public cloud right?   Your technical thought leadership and deep skills will set the path for CDK’s use of public cloud computing.  You will influence the organization at all levels.
• Automate, Automate, Automate - you’ll identify opportunities for automation, everything from assisting application development teams in writing deployment code to developing Infrastructure-as-Code to drive security, operational process automation and governance.
• There’s got to be a better way - Can you look at an architecture, process, or application flow and see a more stable, standard, or optimized way to accomplish the same thing? Do you ask “why” when a request doesn’t sound right? Do you see problems and immediately want to fix them yourself? Can you find ways to quantify and prioritize these improvements?
• Join Our Team
  Growth potential, flexibility and material impact on the success and quality of a next-gen, enterprise software product make CDK an excellent choice for those who thrive in challenging, fast-paced engineering environments. The possibilities for impact are endless. We have exceptional opportunities to evolve our industry by driving change through new technology.
  If you’re ready for high-impact, you’re ready for CDK. Location:  India (Hyderabad) Department:  Cloud Engineering Job Summary: We are seeking a dynamic and experienced Cloud Operations Manager to lead a team of 10-15 cloud operations staff responsible for managing operations with respect to the CDK AWS and Azure platforms. This role will focus on 24x7 operations for both CDK developed cloud infrastructure services and CDK applications hosted on Azure and AWS. Key Responsibilities:
• Team Leadership:
• Hire, train, and mentor a high-performing team of cloud operations engineers.
• Conduct performance reviews and manage salary administration to ensure team motivation and growth.
• Foster a collaborative and innovative team culture that encourages continuous learning.
• Cloud Engineering Management:
• Oversee the day to day operations for CDK AWS and Azure platforms.
• Ensure run-books are developed and used by operations staff
• Define, collect and present metrics that represent cloud operations delivery quality.
• Ensure compliance with governance policies and best practices in cloud service management.
• Collaborate with cross-functional teams to support product/application adoption and integration.
• Escalate operational issues to Cloud Engineering and/or cloud vendors as appropriate during operational incidents
• Strategic Planning:
• Participate in the long-term strategy for cloud services, aligning with organizational goals.
• Identify opportunities for improvement and implement solutions to enhance cloud infrastructure and services.
• Mentorship and Development:
• Provide guidance and support to team members in their professional development.
• Encourage skill enhancement through training, workshops, and hands-on experience.
• Qualifications:
• Bachelor’s degree in Computer Science, Engineering, or a related field; Master’s degree preferred.
• Proven experience in cloud operations, with a strong background in AWS and Azure platforms.
• Demonstrated leadership experience managing operational teams.
• Strong understanding of cloud governance, architecture, and operational best practices.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.
• Cloud FinOps experience is a plus