Cloud Operations Lead - Production Support (12-17 yrs)

Cloud Operations Lead-Bangalore/Hyderabad

N.P : Imm to strictly 20 days

Mode of Hiring : FTE

Mode of Office : Hybrid(3 days mandate)

Experience : 12 to 17 yrs

We are seeking an experienced Cloud Operations Leader with a proven track record in IT systems management, cloud operations, and production support. This role requires a hands-on professional with at least 12 years of overall IT experience, 6+ years in cloud environments, and a minimum of 3 years in production operations. The successful candidate will manage a dynamic team, ensure the availability and reliability of cloud services, and drive operational excellence across production environments.

- Lead and mentor a team of cloud operations and production support engineers.

- Oversee daily cloud operations and ensure smooth functioning of cloud infrastructure.

- Develop and execute strategies to optimize performance, enhance security, and maintain cost efficiency.

- Drive operational process improvements to ensure scalability and high availability of systems.

Cloud Operations :

- Manage and monitor cloud environments (AWS) for performance, availability, and security.

- Ensure proper cloud infrastructure management (containers, microservices, Kubernetes, etc.).

- Ensure compliance with cloud security policies and industry regulations.

- Drive continuous improvement

Production Operations & Support :

- Oversee incident management, root cause analysis, and service restoration in production environments.

- Ensure timely resolution of critical production issues while minimizing downtime.

- Implement and maintain monitoring, alerting, and reporting tools for production systems.

- Collaborate with cross-functional teams (development, security, and product teams) to maintain SLAs and improve system reliability.

Stakeholder Management :

- Act as a key point of contact for stakeholders regarding cloud performance and operational metrics.

- Develop and maintain strong relationships with vendors and service providers.

- Provide regular reports and updates on operational performance and cloud cost management to executive leadership.

Required Qualifications :

Experience :

- 12+ years of IT experience, with at least 6 years in cloud operations (AWS).

- Minimum of 3 years experience in production operations and support of globally distributed Cloud Infrastructure.

- Proven experience leading and managing technical teams in a production environment.

- Experience working in a SRE unit to improve reliability of production systems.

- Must have experience with maintaining Regulatory and compliance standards.

Technical Skills :

- Expertise in cloud platforms (AWS) and containerization technologies (Docker, Kubernetes).

- In-depth hands-on experience with core AWS services - VPC, IAM, EC2, S3, RDS, ECS, EKS, etc.

- In-depth knowledge of production support and incident management processes.

- Strong understanding of DevOps practices, CI/CD pipelines, and infrastructure as code (CloudFormation, Terraform).

- Familiarity with monitoring tools (CloudWatch, Prometheus, etc) and log management (ELK, Grafana).

Leadership & Communication :

- Demonstrated experience in leading cross-functional teams.

- Strong problem-solving skills and ability to handle complex, time-sensitive issues.

- Excellent communication skills, with the ability to present complex technical issues to non-technical stakeholders.

Preferred Qualifications :

- Certifications: AWS Certified Solutions Architect, AWS Certified DevOps Engineer, or similar.

- Experience working in regulated industries or with high-availability systems.

- Experience with multi-cloud environments and hybrid cloud strategies.

Why Join Us ? :

- Opportunity to lead cloud transformation initiatives in a cutting-edge technology environment.

- Work in a dynamic and innovative team that values growth, learning, and operational excellence.

- Competitive compensation and benefits package.