Skill required: Network Services - Network Analytics
Designation: Business Advisory Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
What would you do?
Develop and implement performance improvement plans with carriersChair regular working level meetings with Access Carriers, ad hoc meetings, and provides the client executive team with briefings and carrier performance material to support regular Client executive meetings with carriers and Client internal executive meetings. Ensures resolution of issues resulting from carrier performance deficienciesManage development of standard and ad-hoc performance reportsMay develop, maintain and document procedures to audit self-reported carrier metricsMay led cross-functional teams to ensure performance standards and measurements meet criteriaManage activities to maintain working relationships with carriersAnalysis of carrier performance in terms of Service Delivery & Service AssuranceValidation of Carrier Self reporting process and suggest changes,Performing deep dives analyses on issues, outliers, root cause, etc. Communication of issues to carrier and to internal groups. Tracking, reporting performance status by carrier.Monthly review of Carrier Performance tracking, implementation of improvement action plansUpdating the database with Carrier contacts and escalation lists.Undertake Maintenance & Provisioning Billing validation to check whether suppliers are billing correctly and there is no revenue leakage.On-going operation and performance evaluation of the Wireless and Wireline supplier's self-reported SLA performance dataClaims for SLA violation Credits (SRCs) based on contract clauses and other inputs Client internal databases. Validate SRCs on invoice in billing system as per email confirmation from carrier with approved credits
What are we looking for?
Knowledge of Access performance metrics and metric calculationTelcom Engineering experienceKnowledge of carrier services and processesHas knowledge of Voice and Data businessHas knowledge of Access Management process, procurement, delivery, trouble shooting of International AccessHas knowledge of Access Technologies globallyHas an experience in Analyzing and recommending process improvements.Strong problem solving skillsStrong data analysis skillsStrong Project Management skillsExceptional verbal communication skillsExceptional written communication skillsExceptional ability to manage multiple priorities and deliverable timeframesExceptional ability to communicate a multiple levels of managementStrong Cross functional team management skillsProficient Microsoft Office skills
Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts
Qualifications
Any Graduation Employment Type: Full Time, Permanent
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