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Network & Svcs Operation Associate

1-3 years

Navi Mumbai

1 vacancy

Network & Svcs Operation Associate

Accenture

posted 11hr ago

Job Role Insights

Flexible timing

Job Description

Skill required: Network Billing Operations - Problem Management



Designation:
Network & Svcs Operation Associate



Qualifications:
Any Graduation



Years of Experience:
1 to 3 years



What would you do?
Customer facing voice-based billing process, for english and spanish speaking customers Serve over 27 services for a US based telecom companyWe:Provide 1st call resolutionConnect customer to correct departmentReview customer query and open a disputeRespond to customer emails / write to our counterparts in different departments



What are we looking for?
proficient in Spanish Languageproficient in Spanish Language


Roles and Responsibilities:
  • In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
  • Your expected interactions are within your own team and direct supervisor
  • You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
  • The decisions that you make would impact your own work
  • You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
  • Please note that this role may require you to work in rotational shifts


    Qualifications


    Any Graduation

  • Employment Type: Full Time, Permanent

    Read full job description

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    What people at Accenture are saying

    3.8
     Rating based on 101 Operations Associate reviews

    Likes

    It has a job security as well as to upgrade our skills

    • Skill development - Good
    • +3 more
    Dislikes

    Here we cannot manage our work life balance as well as we do not get promotions on time. And the package is very low.

    • Salary - Poor
    • +2 more
    Read 101 Operations Associate reviews

    Operations Associate salary at Accenture

    reported by 705 employees
    ₹1.5 L/yr - ₹7.6 L/yr
    15% more than the average Operations Associate Salary in India
    View more details

    What Accenture employees are saying about work life

    based on 56.4k employees
    65%
    85%
    67%
    75%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Accenture Benefits

    Free Transport
    Cafeteria
    Work From Home
    Gymnasium
    Health Insurance
    Soft Skill Training +6 more
    View more benefits

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