Network & Svcs Operation Associate

Skill required: Network Billing Operations - Problem Management



Designation: Network & Svcs Operation Associate



Qualifications:Any Graduation



Years of Experience:1 to 3 years



What would you do?
Customer facing voice-based billing process, for english and spanish speaking customers Serve over 27 services for a US based telecom companyWe:Provide 1st call resolutionConnect customer to correct departmentReview customer query and open a disputeRespond to customer emails / write to our counterparts in different departments



What are we looking for?
proficient in Spanish Languageproficient in Spanish Language


Roles and Responsibilities:

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines

Your expected interactions are within your own team and direct supervisor

You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments

The decisions that you make would impact your own work

You will be an individual contributor as a part of a team, with a predetermined, focused scope of work

Please note that this role may require you to work in rotational shifts


Qualifications

Any Graduation