LAC Technician - Tech III

About CBTS

CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients transformative business initiatives. For more information, please visit www.cbts.com.

Job Purpose :

Essential Functions:

Assign cable and pair and/or office equipment to POTS/ADSL/Fiber service orders requiring manual intervention

Process line changes and/or assign slots and ports to POTS/ADSL/Fiber service orders requiring manual intervention

Provide and update assignment for various network copper and fiber network elements for Installation and Repair when necessary

Provide support for fiber techs unable to activate service orders, ONTs, and to investigate and resolve assignment issues

Provide support to field techs troubleshooting copper ADSL issues (No IP, No train, speed issues)

Provide support to field techs to correct assignment of facilities and equipment on service orders and correct errors within the COMPAS, OS/PLANT, OS/ORDER, Provision Center, Granite, Triad and Looking Glass

Resolve "Working in Place" (WIPs), "No Tac" and "LOC" discrepancies for both Residence. and Business customers

Review and resolve customer related DSL issues submitted via Aegisweb

Perform MLT testing for technicians via Loopcare

Refer service orders to OS Plant Engineering and the Cable Maintenance Center through the use of Order Work Flow Manager and RTE database when there are no qualified facilities available for Dial tone and/or High Speed data

Administers Line Number database; open/expand NXX when additional codes or ranges are required

Assist customer contact organizations with service orders that require TN assignment expertise

Investigate and resolve problems in conjunction with Bus./Res. Office personnel, Installation and Repair, NOC, Central Office, Dispatch Support, Engineering, Cable Maintenance and IT regarding assignment, translation, provisioning of slots and ports functionality/problems

Provide database support activity on systems, COMPAS, OS/PLANT, Provision Center, TALON, SWOOP, OS/ORDER, GRANITE, TRIAD, LOOKING GLASS, Aegisweb, Loopcare

Prepare and administer all Trunk/Prime Advantage orders when related to DSL service

Process and Assign all Basic services, Centrex, DID, etc., when related to DSL service

Process and Assign services for major corporations and all Corporate Customers when related to DSL

May be required to cross train others

Education:

Four years of High School or equivalent

Certifications, Accreditations, Licenses:

CCNA or equivalent

Relevant Work Experience:

7 to 10 years in related field

Special Knowledge, Skills and Abilities:

Demonstrated experience assigning cable, pair and office equipment

Demonstrated experience using OS/PLANT, COCRIS, OS/ORDER, Loopcare (preferred)

Demonstrated experience in telephone number assignment process

Demonstrated knowledge of Multi-line hunt requirements, Centrex and DID number assignments

Demonstrated experience in service order requirements for telephone number, cable, pair, central office assignments

Demonstrated experience with CBT network elements is preferred i.e., DSLAMs, ADSL modems, outside plant, GPON