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35 CBTS TECHNOLOGY SOLUTIONS INDIA LLP Jobs

It Service Desk Analyst

3-8 years

₹ 4 - 9L/yr

Chennai

1 vacancy

It Service Desk Analyst

CBTS TECHNOLOGY SOLUTIONS INDIA LLP

posted 1d ago

Job Description

  1. Complete all assigned MACD and trouble ticket activities, accurately and quickly.
  2. Configuration, changes, disconnects in Broadworks and Cisco Control Hub.
  3. Managing and monitoring trouble tickets in Service Now.
  4. Intermediate understanding of VoIP technologies, carrier circuits, number porting & basic networking.
  5. Serve as the main point of contact for customers, managing their expectations, and providing regular updates on project/task progress.
  6. Conduct thorough assessments of customer requirements, identifying and addressing potential challenges or conflicts.
  7. Communicate frequently and effectively with customers, sales and internal stakeholders.
  8. Bachelor's degree in the fields of IT or project management or equivalent work experience.
  9. Prior experience (3-5 years) as a Service Desk Analyst or similar role, preferably within the IT services industry, with a strong focus on MACD operations.

10.    In-depth knowledge of VoIP applications, network infrastructure, and MACD processes.

11.    Excellent organizational and time management abilities, with the ability to multitask and prioritize effectively in a fast-paced environment.

12.    Exceptional communication and interpersonal skills, with the ability to collaborate with cross-functional teams, customers, and external stakeholders.

13.    Analytical mindset with problem-solving capabilities, able to identify and resolve issues efficiently.

14.    Proficient in customer support tools, such as ServiceNow and Salesforce

15.    Demonstrated ability to work independently

16.    Flexibility and adaptability to changing project requirements and evolving business needs.

17.    Strong attention to detail and a commitment to delivering high-quality results.

Four years of College resulting in a Bachelor's Degree or equivalent

CompTIA, CCNA, Broadworks, Cisco Webex,.

To work on EST hours.



Employment Type: Full Time, Permanent

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What people at CBTS TECHNOLOGY SOLUTIONS INDIA LLP are saying

4.0
 Rating based on 1 Service Desk Analyst review

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Frienfly environment

  • Job security - Excellent
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Service Desk Analyst salary at CBTS TECHNOLOGY SOLUTIONS INDIA LLP

reported by 4 employees with 3-4 years exp.
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₹4.7 L/yr - ₹7 L/yr
35% more than the average Service Desk Analyst Salary in India
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What CBTS TECHNOLOGY SOLUTIONS INDIA LLP employees are saying about work life

based on 91 employees
60%
79%
83%
50%
Flexible timing
Monday to Friday
No travel
Night Shift
View more insights

CBTS TECHNOLOGY SOLUTIONS INDIA LLP Benefits

Submitted by Company
Healthcare and Insurance
Training and Certifications
Remote Work Flexibility
Paid Leaves and Holidays
Sign-on Bonus
Submitted by Employees
Work From Home
Health Insurance
Job Training
Education Assistance
Free Transport
Team Outings +6 more
View more benefits

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