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Assistant Manager - Sales
Cathrrine Group
posted 6d ago
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Key skills for the job
Job Description
I. Planning and Execution:
Sales Planning and Forecasting:
Assist in preparing sales forecasts, setting sales targets, and developing action plans to achieve them.
Analyze sales data to identify trends and opportunities for improvement.
Client Relationship Management:
Maintain strong relationships with key clients to ensure high levels of customer satisfaction and repeat business.
Attend meetings with high-value clients to provide support to sales executives and close deals.
Client Feedback and Improvement:
Gather feedback from clients to identify areas for improvement and ensure the company meets or exceeds client expectations.
Implement strategies based on client feedback to enhance the sales process.
Sales Process Development:
Assist in the development and refinement of sales processes and workflows to enhance efficiency and effectiveness.
Ensure compliance with company policies and industry regulations.
Client Engagement and Support:
Provide clients with details of properties that meet their requirements in terms of price, size, and location.
Offer clients a selection of properties available for sale and provide detailed information during site visits.
Keep clients informed about the status of their offers and the progress of negotiations and contracts.
Tailored Solutions and Negotiations:
Develop and maintain relationships with clients by understanding their property needs and providing tailored solutions.
Respond promptly to client inquiries via email, phone, and in-person meetings.
Guide clients through the buying and selling process, ensuring a smooth and satisfactory experience.
Negotiate sales terms and conditions with clients to ensure mutually beneficial transactions.
Sales Reporting and Prospecting:
Assist in the preparation of sales reports and forecasts for management.
Identify and target potential clients through various prospecting techniques, including cold calling, networking, and referrals.
Client Follow-up and Record Maintenance:
Regularly follow up with clients to provide updates and ensure satisfaction throughout the transaction process.
Maintain accurate and up-to-date records of client interactions and sales transactions in the companylead tracking system (Salesforce).
Business Development:
Continuously seek new opportunities to expand the client base and increase sales volume.
Ensure a high level of client satisfaction by addressing any concerns or issues promptly and effectively.
Provide ongoing support to clients and maintain long-term client relationships.
Sales Compliance and Reporting:
Refine sales processes, ensure compliance with regulations, and prepare comprehensive sales reports.
Collaborate with the internal marketing team for outdoor activities like stall activities.
II. Professional Development:
Attend industry events, conferences, and networking functions to build professional relationships and identify new business opportunities.
Contributing to the professional development of self.
III. Documentation:
Daily Sales Reports: Summaries of daily sales activities, including number of calls made, meetings conducted, deals closed, and client interactions.
Weekly/Monthly Sales Reports: Aggregated data showing sales performance, target achievement, and revenue generated.
Sales Forecast Reports: Projections of future sales based on current trends, pipeline status, and historical data.
Sales Pipeline Reports: Status of all potential sales leads, stages in the sales process, and expected close dates.
Sales Activity Reports: Detailed logs of sales activities, including client meetings, site visits, and follow-up actions.
Client Contact Logs: Records of all communications with clients, including emails, phone calls, and meeting notes.
Client Feedback Reports: Summaries of feedback received from clients and actions taken to address their concerns.
Customer Satisfaction Surveys: Data collected from surveys conducted to measure client satisfaction levels.
Stock Availability Reports: Real-time updates on the availability of properties, including total, available, and sold units.
Property Details Sheets: Comprehensive details of each property, including price, size, location, and amenities.
Sales Process Guidelines: Standard operating procedures for sales activities, from lead generation to closing deals.
Workflow Diagrams: Visual representations of the sales processes and steps involved.
Compliance Checklists: Lists to ensure all sales activities comply with company policies and industry regulations.
Client Registration Forms: Completed forms for new clients, including their personal and contact information.
Transaction Records: Detailed records of all sales transactions, including contracts, payment receipts, and registration documents.
Lead Generation Reports: Data on leads generated from various sources, including cold calling, networking, and referrals.
Marketing Activity Reports: Reports on outdoor marketing activities, including events, stalls, and promotions.
Customer Support Logs: Records of customer inquiries and the actions taken to resolve them.
Issue Resolution Reports: Summaries of any conflicts or issues within the sales team and the steps taken to resolve them.
IV. Behavior and Safety:
Establishing a safe, purposeful and stimulating environment for colleagues
Maintaining good relationships with Clients
Being a positive role model and demonstrating consistently the required traits and attitudes
V. Teamwork and Collaboration:
Participate in department or other meetings and provide constructive inputs for improvement
Working as a team member and identifying opportunities for working with colleagues and sharing the development of effective practice with them
Ensuring that colleagues working with you are appropriately involved in supporting learning and understand the roles they are expected to fulfill
Employment Type: Full Time, Permanent
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