Quality Supervisor

Role Definition
Oversees the administration and continual improvement of quality management systems.

Responsibilities
• Supporting development of quality assurance strategies, processes, guidelines and control plans which assure quality and reliability of manufactured products.
• Leading the development and implementation of corrective action and preventive measures to achieve quality targets.
• Investigating and addressing trends with internal and external non-conformance.
• Leading, managing and developing multiple teams, team leaders, quality specialists and inspectors to assure that quality standards are met.
• Developing and reviewing reports to review with quality assurance, production, management, and engineering personnel to solve quality issues.

Degree Requirement
A Degree with 5 - 7 years of relevant experience from an engineering background.

Skill Descriptors
Planning: Tactical, Strategic: Knowledge of effective planning techniques and ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan.
Level Working Knowledge:
• Contributes to short-term operational plans.
• Anticipates and adapts to plan changes.
• Monitors progress of work against plan as required to meet objectives.
• Reports variances and makes agreed-upon corrections.
• Under guidance, develops tactical plan for own direct responsibility.

Quality Management: Knowledge of quality management methods, tools, and techniques and ability to create and support an environment that meets the quality goals of the organization.
Level Working Knowledge:
• Utilizes quality indicators relevant to own unit or function.
• Adheres to organizational quality management processes and practices.
• Applies key aspects of continuous improvement processes and evaluates impact on quality.
• Uses quality evaluation tools and techniques such as walkthroughs and inspections.
• Works with quality assurance methods, tools and techniques.

Collaborating: Knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner.
Level Working Knowledge:
• Demonstrates experience participating in productive collaborative processes.
• Under guidance, initiates collaborative meetings.
• Assists in communicating shared goals with diverse groups and parties.
• Helps promote collaboration across generations, functions, regions, and levels.
• Helps solve business problems and meet business goals through collaborative processes.

Influencing: Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.
Level Working Knowledge:
• Develops basic persuasive arguments.
• Discusses organizational culture around providing input on decisions.
• Uses active listening skills and probing techniques to surface opportunities to influence.
• Identifies who the decision makers are and how they receive information.
• Regularly presents ideas or suggestions to associates in persuasive terms.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Level Working Knowledge:
• Identifies and documents specific problems and resolution alternatives.
• Examines a specific problem and understands the perspective of each involved stakeholder.
• Develops alternative techniques for assessing accuracy and relevance of information.
• Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution.
• Uses fact-finding techniques and diagnostic tools to identify problems.

Quality Risk Management: Knowledge of processes, tools, and techniques for Quality Risk Management; ability to implement the quality assurance process of assessment, control, communication, and review of risks to the quality of products.
Level Working Knowledge:
• Documents the key steps of a unit-specific risk management process and associated procedures.
• Explains and analyzes quality indicators and metrics relevant to own unit or function.
• Highlights Quality Risk Management issues throughout the product life cycle.
• Participates in a crisis management team to address quality issues.
• Understands overall business objectives to effectively mitigate risks associated with quality.

Lean Manufacturing: Knowledge of the philosophy, principles and implementation approaches of lean manufacturing; ability to integrate and implement lean manufacturing philosophy into existing production and management processes.
Level Basic Understanding:
• Cites examples of benefits and risks associated with implementing lean principles.
• Describes basic tools for observing existing processes and identifying waste.
• Cites industry or company examples of successful and unsuccessful lean implementations.
• Identifies key lean principles and highlights of the lean manufacturing process.

Root Cause Analysis (RCA): Knowledge of the concepts, principles and techniques of root cause analysis (RCA); ability to use a structured approach to identify the causes of undesirable consequences in a manufacturing environment and the changes needed to prevent recurrences.
Level Basic Understanding:
• Explains the rationale for finding and resolving the real cause of a problem rather than simply continuing to deal with the symptoms.
• Describes the basic steps in an approach to root cause analysis (RCA).
• Gives examples of problems that were resolved through root cause analysis.
• Defines the terms 'Fixes that Fail structure' and 'Addiction structure'.

Location - Thiruvallur, India

Preferred candidate profile

Perks and benefits