Senior Parts & Service Marketing Consultant (Hydraulics)

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, youre joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We dont just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About Caterpillar

Caterpillar Inc. is the world s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Job Description:

Develop and execute Hydraulic Pump/Motors & Cylinder/Rods go-to- market strategy/ value message for Construction Industry products. To serve as a senior consultant within Construction Industries Servies Division (CISD) and subject matter expert in hydraulic Pump, Motors & Cylinders, which is a key component/ enabler for Caterpillar s Aftermarket parts growth strategy.

Job Duties:

As a Senior Parts and Service Marketing Consultant, you will serve as the expert responsible for the development and execution of world-wide Pump & Motors/ Cylinders & Rod growth strategy to drive profitable parts revenue and Percent of Parts Sales (POPS) growth targeting multiple Construction Industry customer segments . The role of this assignment is that of an individual contributor who will work very closely with internal partners such as the Sales Execution team, DSD, and Hydraulic product groups to develop and execute a comprehensive short/mid/long term growth. Assignments/projects are complex and strategic in nature in hydraulic business and the individual must feel comfortable with the dynamic environment and have ability to rise above the noise to see bigger pictures to build a strategic & tactical go-to-market framework.

Leadership skills and the ability to sell ideas are key to success in this role. As an individual performer or as the project leader of a generally small group/task force of technical or marketing people, a reputation as an expert begins to develop. Must communicate effectively across product, industry, dealer and/or customer audiences to gain understanding and acceptance of ideas and recommendations. Proven leadership in innovation of new or improved ideas/processes is key to this role, along with the execution to the market.

What You Will Do :

What You Will Have (Skills):

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours.

Influencing: Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Strategic Thinking: Knowledge of the importance of "big picture" thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization.

Top Candidates Will Also Have:

Additional Details:

Posting Dates:

Caterpillar is an Equal Opportunity Employer (EEO).

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