Field Rep Development Program - RISST Industry Sales Representative

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, youre joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We dont just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

2025 Field Rep Development Program RISST Industry Sales Representative

Your Impact Shapes the World at Caterpillar Inc.

When you join Caterpillar, youre joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We dont just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary

The Field Rep Development Program focuses on building the skills and knowledge that are necessary to partner with Caterpillar Dealers to drive strategy alignment and customer loyalty.

18-24-month Developmental Program

• Customized development plan to understand and learn Caterpillar machines, organizations, and values.

Training

• You will start your journey with a 12-week training program where you will attend various workshops to build Caterpillar knowledge, soft skills, and how to consult with dealers and customers. The program includes travel in Asia and Europe to visit Caterpillar facilities to build technical and product knowledge as well as business skills.

Rotations

• After the training program, you will work in various roles throughout Caterpillar, learning strategy, services and products to help you advance in your future field position.

Role Progression

• Placed into the field with all the experience and knowledge you will need to partner with Caterpillar Dealers to drive strategy alignment and customer loyalty.

Additional Info:

This is an entry-level position designed to build the employees skill sets within a specific industry; following completion of the program, you will move to a field-based position supporting Caterpillar Dealers and customers.

Program Start Date- June 2025

What You Will Do:

• Build foundational knowledge of Caterpillar, its products, services and customers.
• Grow personally and professionally through soft skills development and hands-on technical training.
• Collaborate with experts in product development, dealer management, marketing, and sales, etc.
• Work in various rotational assignments throughout Caterpillar, learning strategy, services and products
• Ultimately, manage assigned territory and serve as a connection between dealers and Caterpillar.

Representative specialization path:

• Industry Sales/Technical Representative - Develop strategies for a specific industry to win product sales and improve market share and represent Caterpillar to minimize the technical and commercial impact of customer complaints related to products, applications, and maintenance requirements. This position will support the machine sales team. The team is passionate about meeting the needs of our customers against the background of rapidly evolving sustainability goals and are vigilant about enhancing our offerings through superior customer service, new innovative solutions, services and technology offerings. Our global reach and presence are unmatched in the industry.

What You Have:

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Level Basic Understanding:

• Focuses activities on developing and maintaining positive customer relationships.
• Discusses general differences between internally and externally focused organizations.
• Cites the cost and benefits of good versus poor customer service.
• Explains why customer satisfaction is important to successful product/service delivery.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Level Basic Understanding:

• Describes non-verbal behaviors that influence the interpretation of the message.
• Cites examples of effective and ineffective communications.
• Explains the importance of effective business communication.
• Speaks/writes using correct language, mechanics, and gestures.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Level Basic Understanding:

• Explains the value of a disciplined approach to problem solving.
• Describes problem reporting and escalation practices.
• Utilizes accepted procedures for problem analysis and resolution.
• Identifies key aspects of problem-solving techniques used in own area.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Level Basic Understanding:

• Provides examples of the characteristics of effective business relationships.
• Identifies key business relationships in own organization.
• Describes the nature of a productive business relationship.
• Explains the benefits of building business partnerships.

Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service value and to differentiate support offerings that address clearly understood customer needs.

Level Basic Understanding:

• Presents product, technology or service costs and benefits in reaction to prospect or customer requests.
• Describes general concepts, practices and benefits of value-based versus product selling.
• Documents proposed product/service solutions to be presented to potential customers.
• Pursues additional value selling education or training to enhance traditional sales practices.

Program Qualifications:

• Accredited university/college degree in one of the following degree programs: Marketing, Science, Engineering, Technical, or related business/technical field
• 1-5 years relevant work experience
• Must have an advanced level of proficiency in both written and spoken English
• Must be willing to travel extensively (50 - 70%)
• Must be willing to relocate domestically/internationally based upon business need

What You Will Get:

Each person hired into the Field Representative Development Program is assigned a coach to help guide your progression through the Program. You will receive personalized onboarding, soft-skill, sales and technical training specific to your field assignments, and participate in a variety of rotations across the business to ensure you have the means necessary to achieve your career goals.

Compensation & Benefits:
Competitive salary based on degree and professional industry working experience. The Total Rewards package includes:

• Work-life Harmony
  • Earned and Medical leave
  • Flexible work
• Holistic Development
  • Personal and professional development through Caterpillar s employee resource groups across the globe
  • Career development opportunities with global prospects
• Health & Wellness
  • Medical Coverage - Medical, Life and Personal Accident Insurance
  • Employee Mental Wellness Assistance Program
• Financial Wellness
  • Employee Investment Plan
  • Retirement Scheme as applicable
  • Pay for Performance - Annual Incentive Bonus Plan

About Caterpillar

Caterpillar Inc. is the world s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Posting Dates:

Caterpillar is an Equal Opportunity Employer (EEO).

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