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Telecallers
Catalyst Learning by Sanchita
posted 11hr ago
Job Role Insights
Key skills for the job
Job Description
- Outreach Calls:
- Make outbound calls to prospective students, introducing the institute s programs, courses, and educational benefits.
- Information Dissemination:
- Provide accurate and comprehensive information about course details, curriculum, faculty, and admission procedures.
- Student Queries:
- Address inquiries from students about program features, schedules, fees, and other relevant aspects.
- Appointment Scheduling:
- Schedule appointments for interested students to consult with admission counselors or educators.
- Follow-Up Calls:
- Conduct follow-up calls to check the status of prospective students, address concerns, and provide additional information.
- Feedback Collection:
- Gather feedback from students regarding their interests, preferences, and areas of concern.
- Database Management:
- Maintain accurate records of interactions, inquiries, and appointments in the institute s database.
- Reporting:
- Generate reports on call outcomes, conversion rates, and student engagement metrics.
- Collaboration:
- Collaborate with admission counselors, educators, and administrative teams to ensure a seamless student journey.
Qualifications:
- High school diploma or equivalent. Additional education or training in communication is beneficial.
- Strong communication skills, both verbal and written, to effectively engage with students.
- Friendly and empathetic demeanor to build rapport and establish a positive first impression.
- Active listening skills to understand student inquiries and provide accurate responses.
- Professional telephone etiquette and the ability to maintain a patient and enthusiastic tone.
- Basic computer skills for data entry, call tracking, and communication tools.
- Ability to work in a dynamic environment and handle a high volume of calls.
- Enthusiasm for promoting education and helping students make informed decisions.
- Ability to follow scripts and guidelines while also adapting to individual student interactions.
Employment Type: Full Time, Permanent
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