GST Product Expert

Customer Support:

• Respond to customer inquiries via email or phone in a timely and professional manner.
• Assist customers with any questions or issues related to GST filing, application usage, or technical problems.
• Maintain a positive and patient attitude while interacting with customers to ensure a high level of customer satisfaction.
• Stay up-to-date with the latest GST regulations, rules, and amendments to provide accurate information to customers.
• Interpret and explain complex GST concepts and procedures to customers in a clear and understandable manner.

Application Assistance:

• Guide customers through the application's features, functionalities, and user interface.
• Troubleshoot technical issues and provide step-by-step instructions to resolve them.

Training and Education:

• Conduct training sessions or webinars for customers to help them better understand the GST filing process and maximize the use of the application.

Issue Resolution:

• Escalate complex issues or bugs to the technical support or development teams and follow up until they are resolved.

Feedback Collection:

• Gather feedback from customers regarding their experiences with the application and communicate it to the product development team for improvements.

Qualifications:

• Bachelor's degree in Accounting, Finance, Business, or a related field is preferred.
• CA or pursuing CA done with the articleship training having experience in GST.
• Strong knowledge of GST regulations and filing procedures.
• Excellent communication and interpersonal skills.
• Patience and empathy when dealing with customer inquiries.
• Technical aptitude and the ability to learn and understand software applications quickly.
• Attention to detail and a commitment to data accuracy.
• Problem-solving skills and the ability to work independently.
• Prior experience in a customer support or GST-related role is a plus.

Working Conditions:

• May require occasional evening or weekend availability during peak GST filing periods.
• Regular interaction with customers via phone or email.