REMAN & Engine Specialist

Role Purpose:

Support the new technology introduction in machines and ensure ease of Service from Customer and Dealer perspective. Engines on various Machine models are going through critical Technology changes due to change in Emission norms.

Support the field teams on current Engine models as a central resource.

Develop Remanufacturing (REMAN) solutions to provide a Value line product for Customers to improve penetration of the Parts and Customer retention.

Primary and Secondary duties:

Develop Engine product specialists within CNH team and Dealers through training programs and handholding in complaint resolution.

Travel extensively (8-10 Days / Month) to support Field teams and Training.

Responsible for providing technical support on Engines & ATS for all Machines.

Working with cross functional teams for providing the solutions for field failures on Engines.

Participate in Product management (CPM) team on resolution of product issues.

Monitoring Average cost per unit (ACPU) & F/100 in warranty systems and escalate the issues to CPM team for resolution.

Monitoring of newly developed engine components for their performance & reliability in field

Engine performance monitoring and feedback on new products.

Root cause analysis on complete engine failures by performing teardown activities.

Parts level analysis on movement of Engine parts and provide intelligent stocking requirement of parts at warehouse and dealers.

Failure analysis of parts from warranty replacements

Participate in Engine development programs and provide field feedback proactively based on applications needs.

Train and introduce special tools required on Engine for repair, overhaul, and troubleshooting.

Develop unique processes and methods by updating on latest technology products to ensure proactive support and faster troubleshooting and repairs.

Develop REMAN parts through identification of parts, suppliers.

Develop standard processes for REMAN.

Education/Qualifications: BE / Diploma in Automobile / Mechanical / Electrical

Essential experience and skills:

7 - 10 years of Experience in similar role from Construction equipment industry, Commercial Vehicles / Engine OEM s.

Good communication skill - speak, read & write English Language

Use of MS office

Use of SAP for Aftermarket

Desirable skill - Working knowledge on a specialized electronic service tool.

Attitude to Learn.

Attitude to coach