Service Delivery - National Account

Country:

India

Location:

No. 7-1-617 /A, 615 and 616 in Sy. No. 238 (p) and Sy. No. 242 (p), Ameerpet Village, Floor 2, Unit 1 & 2, Imperial Tower, Hyderabad, Telangana, India

Role: Service Delivery- National Accounts

Location: Hyderabad, India

Full/ Part-time: Full time

Build a career with confidence

About the role

This role will resolve moderately complex inquiries, collects and analyzes customer data to determine customer trends, and makes recommendations for the update of procedures to improve Customer Service processes. Escalates complex issues to management.

Key Responsibilities:

• Calls Management & follow-ups for Closure to ensure TAT adherence.

• On time Revert to customers on mails and ensure mails does not gets escalated to higher level

• Dealer Management

• National account customer management Regular meetings, take feed back and corrective action for Improvement.

• Building & maintaining the RAPPO healthy business relations, thereby ensuring the maximum customer satisfaction.

• EFSR Tracking and ensuring 100% closure on Mobile App by channel partners.

• PM Service Management Ensuring 100% Reports for all National account customers through Mobile App / online Channel management portal.

• Retrofit business management.

• Spare parts management Indent to closure of calls in field

• CCN Support to Dealers Training on Call allocation, Spare parts indent, Call closure etc. ,

• Voice of customer Feedback & follow-ups

• Preparation of Quotation, submission, follow up with customer & dealer.

• Billing /Payment follow up with NA Team & Customer and timely feedback to channels on their bills status.

• Min 4-5 years experience in National accounts

Benefits

We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

• Make yourself a priority with flexible schedules, parental leave

• Drive forward your career through professional development opportunities

• Achieve your personal goals with our Employee Assistance Programme

Our commitment to you

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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