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Carelon Global Solutions

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3.9

based on 3.1k Reviews

12 Carelon Global Solutions Jobs

Manager Process Automation

Legato Health technologies llp

3.9

based on 3.1k Reviews

9-15 years

Bangalore / Bengaluru

1 vacancy

Manager Process Automation

Carelon Global Solutions

posted 12hr ago

Job Role Insights

Flexible timing

Key skills for the job

Data Analysis Consulting Project Management Market Research MS Office US Healthcare

+ 3 more

Job Description

Primary Skill

Consulting, Black belt

Business

CGS Growth Partners - Corporate

Skill Category

Generic

About Elevance

Elevance is a leading health company in America dedicated to improving lives and communities and making healthcare simpler. It is the largest managed health care company in the Blue Cross Blue Shield (BCBS) Association serving more than 45 million lives across 14 states.

A regular i n Fortune 500 list, Elevance ranked 20 in 2022 . Gail Boudreaux , President and CEO of Elevance has been a consistent name in the Fortune list of most powerful women and currently holds 4th rank on this list.

About Carelon

Carelon Global Solutions was founded in 2017 as a fully owned subsidiary of Elevance (Previously Anthem Inc).

At the center of Carelon is its philosophy of Think Limitless. This enables us to strive for operational excellence, design and cutting-edge innovations and solutions, and deliver exceptional business value for the clients.

Diversity is one of the cornerstone values at Carelon and we are proud of harboring a rich and wholesome environment that embraces differences, is inclusive, values talent and creativity, and discriminates against any bias.

Carelon received its Great Place To Work certification in July 2021.

Our Mission & Values

Our Mission: Improving Lives and Communities. Simplifying Healthcare. Expecting More. Our Values: Leadership | Community | Integrity | Agility | Diversity

Job Position

Carelon Global Solutions India is looking for a Manager - Process Automation to lead strategic process improvement initiatives throughout the organization.
This role reports to the Associate Director - Process Reengineering. The successful candidate will collaborate with business units and leadership to analyze and diagnose current processes, identify priorities, and conceptualize new initiatives.
They will conduct assessments to pinpoint pain points, process and system gaps, and control deficiencies, quantifying these issues through data analysis.
The role involves proposing a future state with recommendations and solutions and working with stakeholders to develop a business case and implementation roadmap.

Job Responsibility

Lead and support strategic Process Automation initiatives organization-wide.
Oversee specific business portfolios and be accountable for achieving CVEC MBOs and goals for supported or led initiatives.
Build and maintain relationships with key stakeholders, including initiative leaders, customer operations leaders, and partner ecosystems within CGS/Anthem.
Possess experience in executing large-scale process reengineering, consulting, Six Sigma, and Lean projects.
Manage and drive the Discover - Design - Deploy lifecycle of projects.
Establish priorities for process improvements across business operations.
Adopt, leverage, and refine methodologies and tools to deliver results.
Conduct market research and develop a perspective on the latest trends in the healthcare value chain.
Understand customer experience drivers and build perspectives to enhance consumer experience.
Collaborate closely with clients, stakeholders, and cross-functional teams to plan and execute projects.
Ensure timely communication of project status to stakeholders and the business organization.
Develop and understand executive KPI dashboards for review and reporting.
Provide strategic insights and recommendations based on conducted research.
Stay updated on process improvement tools, techniques, and relevant benchmarking data for related organizations.
Drive quality frameworks, tools, and metrics across IT and business operations.
Have hands-on experience with Six Sigma and Lean methodology tools and techniques such as DMAIC, 5S, 5M, and value stream mapping; knowledge of Design Thinking principles and tools (e.g., Empathy Map, Persona Map) is beneficial. A Six Sigma Black Belt is an added advantage.
Possess working experience in an IT or consulting environment, with a preference for healthcare.
Be skilled in building process maps using MS Visio.
Understand ,manage operational risks and controls.
Possess a strong understanding of the US healthcare sector (payer and provider segments).
Be familiar with project management disciplines and techniques.
Be proficient in documenting and implementing Six Sigma and Lean methodologies across the organization.
Have experience documenting business KPIs and benefits.
Be experienced in process improvement projects within the US healthcare sector (payer/provider).

Qualification

MBA/master s from a tier I business school or bachelor s degree in engineering/B Com /BBA from a tier I recognized university or Master Degree in Healthcare Administration/ Statistics/Data Science
Healthcare Certifications would be preferred
Six Sigma Black Belt would be a preferred qualification.

Experience

Minimum 9-15 years work experience - with min 3-5 years exposure in US healthcare. Top experience/qualifications can be considered in lieu of experience.
Minimum 3 years in a consulting/process transformation /customer facing environment (healthcare exposure would be preferred)
Experience in discovery assessment of large & Mid-level transformation projects
Expertise in MS Office, Visio, Process Mining skills
Excellent verbal and written communication skill

Skills and Competencies

Ability to communicate at all levels with clarity and precision both written and verbally, good listener
Ability to multi-task and switch context to changing priorities in a highly dynamic environment
Ability to navigate a highly matrixed organization effectively
Sound business and technical acumen
Focused and versatile leader who is comfortable under pressure
Exceptional change management skills
Demonstrated, applied experience establishing and delivering complex projects
Excellent presentation and reporting skills to executive level audiences
Good Strategic thinking and problem-solving skills