Implementation Consultant

Job Description Implementation Consultant

Location: Thane, India

Designation: Implementation Consultant

Regions: Mumbai, India

Individual Contributor Role

Purpose

The Implementation Consultant plays a crucial role in helping organizations integrate and implement effective strategies, systems, and technologies to improve environmental, health, and safety performance while advancing sustainability goals.

Responsibilities

• Develop and maintain comprehensive documentation for the implementation process, including user guides, technical specifications, and best practices.
• Ensure all documentation is clear, concise, and accessible for both technical and non-technical audiences.
• Update and refine documentation based on feedback and process changes.
• Create visual aids (e.g., diagrams, flowcharts) to complement written documentation.
• Work with clients to understand their needs and customize the implementation process accordingly.
• Perform application configuration activities (e.g., setting up accounts, managing application parameters).
• Provide training and guidance to clients on application usage.
• Collaborate with clients to understand business processes and recommend best practices for application use.
• Evaluate and analyze application change requests and communicate with internal/external stakeholders.
• Participate in testing and deployment of new application features.
• Prepare periodic reports for client submissions.
• Troubleshoot technical issues raised by clients.
• Identify areas for improvement in the application and communicate feedback to internal teams.
• Manage client expectations and ensure a smooth implementation process through effective communication.
• Gather client feedback and collaborate with internal teams to enhance the implementation process.

Qualifications & Skills

• Bachelors degree in Computer Science, Information Technology, or a related field (preferred).
• Excellent interpersonal skills with the ability to work independently and in teams.
• Strong problem-solving skills and attention to detail.
• Excellent written and verbal communication skills.
• Flexibility for travel/on-site presence when required.
• Knowledge of the Software Implementation Cycle is recommended.