Assistant Manager - Human Resources - BPO (5-7 yrs)

Key Responsibilities:

- Stakeholder Management: Build and maintain strong relationships with key stakeholders (managers, employees, and other HR departments) to understand their needs and proactively address their concerns.

- HR Policies & Compliance: Ensure adherence to all relevant HR policies, procedures, and legal requirements.

Employee Relations:

- Address and resolve employee grievances, concerns, and disputes effectively and efficiently.

- Conduct investigations and provide recommendations for resolution.

- Foster a positive and inclusive work environment.

Employee Engagement:

- Plan and execute employee engagement initiatives to boost morale, improve employee satisfaction, and foster a strong company culture.

- Conduct employee surveys and analyze results to identify areas for improvement.

End-to-End Employee Lifecycle:

- Manage the entire employee lifecycle, from recruitment and onboarding to performance management, promotions, transfers, and exits.

Attrition Management:

- Analyze attrition trends, identify root causes, and implement strategies to reduce employee turnover.

Escalation Management:

- Effectively handle and resolve escalated HR issues in a timely and professional manner.

People Management:

- Guide and mentor team members, providing them with support, training, and development opportunities.

- Oversee the work of team members, ensuring timely and accurate completion of tasks.

Qualifications & Experience:

Education: Degree in Human Resources Management, Business Administration, or a related field.

Experience:

- Minimum 5+ years of overall experience in a Human Resources role.

- Minimum 1+ years of experience in a people management role (team handling).

- 1-3 years of experience as an Assistant Manager in BHR.

- Proven experience working in a fast-paced and dynamic environment, preferably within the BPO industry.

Skills:

- Excellent communication and interpersonal skills: Proven ability to effectively communicate with individuals at all levels, both verbally and in writing.

- Strong analytical and problem-solving skills: Ability to analyze data, identify trends, and develop effective solutions to HR challenges.

- Decision-making and judgment skills: Ability to make sound and independent decisions within the scope of your role.

- Proficiency in MS Office Suite: Strong working knowledge of Excel, Word, and PowerPoint.

- Experience with HRIS systems: Familiarity with HR information systems (e. , Workday, SAP SuccessFactors).

Preferred Qualifications:

- Residing within Western Line or within a commutable distance from Malad (between Mira Road to Dadar).

Shift Timings: UK Shifts (9. 5-hour shifts)