Customer Service Executive

We are seeking a dedicated and professional Customer Support Executive to join our team. The ideal candidate will possess excellent communication skills, be solution-oriented, and have the ability to handle customer inquiries with a friendly and efficient approach. As a key member of our support team, you will play an essential role in delivering outstanding customer service and ensuring customer satisfaction.

Exp 0 - 2 Freshers are welcome.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries through various channels including phone, email, chat, or in-person.
• Provide accurate and clear information regarding products, services, policies, and procedures to ensure a positive customer experience.
• Resolve customer complaints and issues in a timely and efficient manner, escalating complex concerns when necessary.
• Process orders, returns, and exchanges with accuracy, following company policies and guidelines.
• Maintain detailed and up-to-date records of customer interactions, inquiries, and transactions in the CRM system for future reference and reporting purposes.
• Work closely with other departments to resolve customer needs and improve overall service delivery.
• Identify opportunities to upsell or cross-sell products and services based on customer needs and interests.

Qualifications:

• Proven customer service experience or relevant experience in a similar role.
• Strong communication skills with the ability to remain calm and professional under pressure.
• Ability to work well in a team environment and collaborate with other departments.
• Proficient in using CRM systems and other customer service tools.
• Problem-solving skills and a proactive approach to addressing customer concerns.
• Ability to multitask and prioritize effectively in a fast-paced environment.

Additional Information:

• This is a full-time position, with flexible working hours based on the business needs.
• Training will be provided on company products, services, and systems.