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38 Care Health Insurance Jobs

Customer Care Executive

1-6 years

₹ 1 - 4L/yr

Gurgaon / Gurugram

5 vacancies

Customer Care Executive

Care Health Insurance

posted 10d ago

Job Role Insights

Flexible timing

Job Description

Role & responsibilities

  • Respond promptly and professionally to customer inquiries and concerns via walk-in, phone, and email channels.
  • Handle escalation calls with tact and diplomacy, ensuring a positive resolution for the customer while adhering to company policies and procedures.
  • Provide accurate and detailed information about insurance products, coverage, and claims processes to customers.
  • Assist customers in navigating our online platforms and self-service options.
  • Document all interactions and transactions accurately in the company's database.
  • Collaborate with other departments, such as claims and underwriting, to address customer issues and inquiries effectively.
  • Meet or exceed performance goals related to customer satisfaction, response times, and resolution rates.

Preferred candidate profile

  • Bachelor's degree or equivalent work experience.
  • Proven experience in customer service or a related field, preferably in the insurance industry.
  • Excellent verbal and written communication skills in English.
  • Strong interpersonal skills and the ability to remain calm and professional under pressure.
  • Proficiency in using customer service software like Fresh Desk and Microsoft Office Suite.
  • Ability to multitask, prioritizes, and manages time effectively.
  • Flexibility to work occasional evenings, weekends, or holidays as needed.





Employment Type: Full Time, Permanent

Read full job description

Prepare for Customer Care Executive roles with real interview advice

Top Care Health Insurance Customer Care Executive Interview Questions

Q1. What do you know about medical insurance?
Q2. Past achivements and future planning for your carrier
Q3. How it is environment of comapny.
View all 36 questions

What people at Care Health Insurance are saying

4.9
 Rating based on 2 Customer Care Executive reviews

Likes

Teammates were good weather a senior or junior. They were always ready to help. Salay criteria was good and i must say that work environment was good. Multiple shift timings were there if multiple timings weren't there than i was unable to balance my shift nd days so it was to cool and good for every employee. And i must say.. Re..Read More

  • Skill development - Good
  • +5 more
Dislikes

Somewhere politics does exist and i don't like politics. I was not happy with 6th working day criteria. If a company have 5 day working process so why the people start 6th day work moreover if an employee ask for 5 day working in a 1 week than they deduct incentive from 6th day. So it was not cool i was unhappy with this criteria.

Read 2 Customer Care Executive reviews

Customer Care Executive salary at Care Health Insurance

reported by 23 employees
₹2 L/yr - ₹4 L/yr
11% more than the average Customer Care Executive Salary in India
View more details

What Care Health Insurance employees are saying about work life

based on 1.9k employees
55%
58%
44%
98%
Flexible timing
Monday to Saturday
Within city
Day Shift
View more insights

Care Health Insurance Benefits

Health Insurance
Job Training
Work From Home
Soft Skill Training
Cafeteria
Team Outings +6 more
View more benefits

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