Relationship Manager-Customer service

Role & responsibilities

• Making outbound calls to customers who already used our services and share negative feedback for any reason
• Follow-up with customers to ensure their issues are resolved satisfactorily
• Providing information as per customer query related to the customer health plan
• Resolving customers issues in a timely manner
• Escalating issues to the appropriate department or IT
• Documenting all interactions with customers for future QA

Preferred candidate profile

• Require 0- 2 years of experience
• Candidate must have good English communication
• Qualification - graduate/diploma or post graduates
• Candidate should be comfortable with location Noida (work from office)
• Immediate joiners - 15 days notice period candidates preffered

Intrested canddiates can share their resume directly at azhar.uddin@careinsurance.com