Wanted - Customer Care Executive

Job Description:

We are looking for a competent Collection Specialist with minimum 2 years of Experience to contact clients and collect outstanding payments. who will strike a balance between maintaining trustful relationships, and ensuring timely payments, Collection Specialist should exhibit professionalism and trustworthiness. Collection staff should have excellent communication and negotiation skills, as well as an ability to work independently.

Responsibilities:

• Monitor accounts to identify outstanding debts.
• Investigate historical data for each debt or bill.
• Find and contact clients to ask about their overdue payments.
• Take actions to encourage timely debt payments.
• Process payments and refunds.
• Resolve billing and customer credit issues.
• Update account status records and collection efforts.
• Report on collection activity and accounts receivable status.

Requirements and skills

• Proven experience as a Collection Specialist or similar role.
• Previous Experience :

1) 2 Years of proven experience in Collections background.

2) Must have worked collections field in any Telecom / Banking collections

/ Financials sectors.

• Knowledge of billing procedures and collection techniques (e.g., skip tracing).
• Working knowledge of MS Office and databases.
• Comfortable working with targets.
• Patience and ability to manage stress.
• Excellent communication skills (written and oral).
• Skilled in negotiation.
• Problem-solving skills.
• Bachelors degree is a plus.

Languages Known: (MANDATORY)

• English/ Hindi (OR) English/ Malayalam
• Timings: 10am to 7.30pm

Suitable candidates can contact:

Teena Binu HR:9003142494

Ajith Kumar HR: 9940581787