Carat Lane - Assistant Regional Manager - Business Operations & Sales (6-10 yrs)

Assistant Regional Manager - Business Operations & Sales

Job responsibilities :

- Achieve category-wise Sales targets for his/her respective territory/region

- Franchise Management: Manage the current store network in the region and identify opportunity for network expansion

- Implement Store led BTL activities to drive footfalls

- Prepares sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions

- Retaining the existing or new customers and create a culture of 'Customer First Approach' across region/territory

- Maintain and monitor store inventory and achieve annual stock-turn targets

- Coordinating with inter departmental personnel

- Working on ERP system, Magento, Ameo, POS etc

- Solve customer complaints & grievances

- Implements SOP's, company policies and VM guidelines at stores

- P&L, budgeting & maintain ideal stock norms at stores

- Spearhead Train the Trainer program and ensure each store executive attends training modules

- Coordinate with projects team during the fit-outs of new store and pre plan for Store launch- Soft/Marketing launch

- Stocking, inter-region stock movement & Dynamic inventory

- Accomplishes regional sales human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counselling, and disciplining employees in assigned districts; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures

Requirement in a candidate :

- Minimum 3 - 5 years of relevant experience in front-end retail operations as cluster manager with a reputed jewellery retail brand.

- Experience in handling customer queries & grievance handling

- Communication- Excellent spoken & written communication skills in English & regional language

- Excellent computer knowledge and must possess excellent excel skills

- Good knowledge of 'Point of Sale' system (POS)/ERP/SAP

- Have knowledge of Business Acumen, Merchandising, Customer engagement, C-Sat & NPS evaluation process, BTL activities, Stock turn & Mark ups, Retail metrices & P & L