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Transformation & Industrialization Office Professional - B
3-6 years
Noida
Transformation & Industrialization Office Professional - B
Capgemini
posted 1d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Primary Skills
Responsible for driving the continuous improvement initiatives / projects and implementing QMS for the assigned engagements. This includes
- Creating a continuous improvement culture across the global BPO by fostering the Lean, digital transformation methodologies.
- Ensure the Continuous Improvement approach across Engagements and Centers
- Responsible for mentoring Lean six sigma projects using digital transformation & robotic process automation(Greenbelt certification)
Project experience : CSAT improvement. AHT reduction, TAT reduction
Secondary Skills
- Dashboard & reporting tools like Power BI, Tableau, Qview
- Algorithms using R /Python/SAS programming
- Chatbots, Artificial intelligence, Process mining tools
- Cloud services & Analytics
Employment Type: Full Time, Permanent
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Capgemini Benefits
Salary Flexible working Leave Mobility Pension 
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