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Engaged Employer

Capgemini

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3.8

based on 38.8k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

Top Rated IT/ITES Company - 2024

1227 Capgemini Jobs

Service Delivery Specialist - B

Capgemini Technology Services India Limited

3.8

based on 38.8k Reviews

4-7 years

Chennai

Service Delivery Specialist - B

Capgemini

posted 4d ago

Job Role Insights

Flexible timing

Key skills for the job

Service Delivery Management Compliance Management

Job Description

Job Description

Leads the delivery of Client focused procurement services and continuously strives to improve them. Participates in meeting service KPIs executing diverse and time-sensitive activities, considering compliance, quality and efficiency of delivery. Develops business intimacy with local Stakeholders.May lead and/or provides support to other team members in resolving operational issues within own process expertise.

Job Description - Grade Specific

Role Overview:Provides services according to the Service Delivery scope to meet specific KPIs

Supports delivery of Procurement services into the Business

Maintains a proactive working attitude towards the Client

Has basic knowledge of the Stakeholder community within the work perimeter

Manages relationships with Stakeholders

Understands P2P processes Has knowledge about cross-functional work

Monitors process adherence across work perimeter and escalates as needed Coordinates/supports junior professionals in process adherence and problem solving

Identifies, reports and participates in process improvements implementation

General Responsibilities / Accountabilities:

Ensures the daily activities are fulfilled properly and timely in accordance with procedures and KPI targets

Demonstrates knowledge of processes and procedures relevant to the function

Accountable for process compliance within the work perimeter

Responsible for a customer focused service towards the client, reacting to client requests and queries in a timely fashion

Responsive to local Stakeholders in solving day-to-day activities

Provides subject matter expertise as needed by other team members

Supports junior professionals in day-to-day activities Helps the team to achieve common goalsActs to overall procurement policies and processes

Continually strives to simplify, standardize and improve processes Continually seeks out ways to improve Client satisfaction

Proactively shares knowledge on on P2P and Service Delivery procedures with other servise delivery team members

Supports transformation projects activites

Employment Type: Full Time, Permanent

Read full job description

Prepare for Service Delivery Specialist roles with real interview advice

People are getting interviews at Capgemini through

(based on 2.9k Capgemini interviews)

Job Portal

Campus Placement

Company Website

Referral

Walkin

Recruitment Consultant

43%

19%

16% candidates got the interview through other sources.

High Confidence

What people at Capgemini are saying

Service Delivery Specialist salary at Capgemini

reported by 1 employee with 3 years exp.

₹6.3 L/yr - ₹8.1 L/yr

9% less than the average Service Delivery Specialist Salary in India

View more details

What Capgemini employees are saying about work life

based on 38.8k employees

71%

88%

65%

85%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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Capgemini Chennai Office Locations

View all

Chennai (3)

Chennai Office

Ascendas, Cyber value, natham sub post, Mahindra world city, Chengalpet Chennai
603002

Chennai Office

Plot No.TP 4/1, 4th Avenue, Techno park, SEZ, Mahindra world city, Chengalpet Chennai
603002