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1054 Capgemini Jobs
Service Delivery Specialist - B
Capgemini
posted 24d ago
Job Description
Job Description
Leads the delivery of Client focused procurement services and continuously strives to improve them. Participates in meeting service KPIs executing diverse and time-sensitive activities, considering compliance, quality and efficiency of delivery. Develops business intimacy with local Stakeholders. May lead and/or provides support to other team members in resolving operational issues within own process expertise.
Job Description - Grade Specific
Role Overview:
Provides services according to the Service Delivery scope to meet specific KPIs
Supports delivery of Procurement services into the Business
Maintains a proactive working attitude towards the Client
Has basic knowledge of the Stakeholder community within the work perimeter
Manages relationships with Stakeholders
Understands P2P processes Has knowledge about cross-functional work
Monitors process adherence across work perimeter and escalates as needed Coordinates/supports junior professionals in process adherence and problem solving
Identifies, reports and participates in process improvements implementation
General Responsibilities / Accountabilities:
Ensures the daily activities are fulfilled properly and timely in accordance with procedures and KPI targets
Demonstrates knowledge of processes and procedures relevant to the functionAccountable for process compliance within the work perimeter
Responsible for a customer focused service towards the client, reacting to client requests and queries in a timely fashion
Responsive to local Stakeholders in solving day-to-day activities
Provides subject matter expertise as needed by other team members
Supports junior professionals in day-to-day activities Helps the team to achieve common goals
Acts to overall procurement policies and processes
Continually strives to simplify, standardize and improve processes Continually seeks out ways to improve Client satisfaction
Proactively shares knowledge on on P2P and Service Delivery procedures with other servise delivery team members
Supports transformation projects activites
Employment Type: Full Time, Permanent
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People are getting interviews at Capgemini through
People are getting interviews through
(based on 3k Capgemini interviews)
Job Portal
Campus Placement
Company Website
Referral
Walkin
Recruitment Consultant
43%
19%
8%
7%
5%
2%
16% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Capgemini are saying
Service Delivery Specialist salary at Capgemini
reported by
1
employee
with 9
years exp.
₹9
L/yr - ₹11.5
L/yr
24%
more
than the average Service Delivery Specialist Salary in India
View more details
What Capgemini employees are saying about work life
based on 39.3k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Capgemini Benefits
Submitted by Company
Salary Flexible working Leave Mobility Pension
Submitted by Employees
View more benefits 
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Chengalpet
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603002
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