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Service Delivery Junior Specialist - A
2-4 years
Chennai
Service Delivery Junior Specialist - A
Capgemini
posted 10hr ago
Job Description
Job Description
Plays an important role in the Organization by providing support to more senior service delivery professionals. Works on tasks/matters of limited complexity. Gains experience of the service desk processes. Participates in meeting critical key measurement targets of the team. Collaborates with other team members in continuous improvement activities and initiatives focusing on delivering operational quality and efficiency.
Job Description - Grade Specific
Role Overview
Provides services according to the Service Delivery scope to meet specific KPIs
Supports delivery of Procurement services into the Business
Maintains a proactive working attitude towards the Client
Has basic knowledge of the Stakeholder community within the work perimeter
Understands the P2P process
Has basic knowledge about cross functional work
Builds knowledge experience in a number of domains of expertise
Contributes to a positive and collaborative team culture
Identifies, reports and participates in process improvements implementation
General Responsibilities Accountabilities
Ensures the daily activities are fulfilled properly and timely in accordance with procedures and KPI targets
Demonstrates knowledge of processes and procedures relevant to the function Accountable for process compliance within the work perimeter
Responsible for a customer focused service towards the client, reacting to client requests and queries in a timely fashion
Continually strives to simplify, standardize and improve processes subject to approval of the senior professional
Continually seeks out ways to improve Client satisfaction
Helps the team to achieve common goalsIs supportive of knowledge and best practice sharing
Acts to overall procurement policies and processes
Employment Type: Full Time, Permanent
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Company Website
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8%
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5%
2%
16% candidates got the interview through other sources.
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What people at Capgemini are saying
Junior Specialist salary at Capgemini
reported by
1
employee
with 1
years exp.
₹3.1
L/yr - ₹4
L/yr
6%
less
than the average Junior Specialist Salary in India
View more details
What Capgemini employees are saying about work life
based on 39.3k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Capgemini Benefits
Submitted by Company
Salary Flexible working Leave Mobility Pension
Submitted by Employees
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Capgemini Chennai Office Locations
Chennai Office
Ascendas, Cyber value,
natham sub post,
Mahindra world city,
Chengalpet
Chennai
603002
603002
Chennai Office
Plot No.TP 4/1,
4th Avenue, Techno park,
SEZ, Mahindra world city,
Chengalpet
Chennai
603002
603002
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