ServiceNow Business Analyst

 About The Role : 

Requirement specification for enhancement requests for existing servicenow tools and processes

Leading various ITSM customer working and focus groups to solicit requirements

Direct interaction with customers as well as on and off-shore development teams

Identify areas of process and tooling improvement

Ensure gaps are clearly defined and assessed

Functional specification of target state processes

Work closely with the development teams throughout all phases

Produce test strategies and engage actively in the testing phase

Coordinate user acceptance testing with key project stakeholders to ensure deliverables align to requirements

Work closely with BA s in other ITSM streams

Take an active role in customer and stakeholder engagement sessions

Take respective ownership throughout the project lifecycle

Ongoing involvement in continuous improvement of operating process and toolset enhancement

Conversant with Agile methods including SRUM

Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders.

 Primary Skills 

Should have a deep and broad understanding of how ServiceNow delivers ITSM/ITOM/HRSD/ITBM/GRC to the organization and able to align business requirements to the specific way these are implemented within that platform

Exposure to the following key modules are required:Change, Incident, Problem, Knowledge, CMDB, Service Catalogue

Experienced in business and operational architecture design with a solid understanding of implications on adjacent business areas

In-depth knowledge of the breadth of services and products offered by Service Management and the business areas supported