246 Capgemini Jobs in Chennai

Roles and Responsibilities

• Manage Order to Cash (O2C) collections process from order placement to cash application.
  
• Handle customer queries related to orders, invoices, and payments.
  
• Resolve disputes with customers through effective communication and negotiation skills.
  
• Ensure timely follow-ups on outstanding payments using various collection strategies.
  
• Maintain accurate records of all interactions with customers in CRM system.
  

Desired Candidate Profile

• 3-6 years of experience in OTC Collections or similar role.
  
• B.Com degree required; relevant certifications an added advantage.
  
• Strong understanding of Ar Collection, Dispute Management, and OTC Collection processes.