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Engaged Employer

Capgemini

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3.8

based on 39.1k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

Top Rated IT/ITES Company - 2024

1089 Capgemini Jobs

SAP BASIS With HANA - Professional

Capgemini Technology Services India Limited

3.8

based on 39.1k Reviews

6-11 years

Noida

1 vacancy

SAP BASIS With HANA - Professional

Capgemini

posted 3d ago

Job Role Insights

Flexible timing

Key skills for the job

SAP CO Java SAP ABAP SAP Basis SAP BOBJ SAP BODS

+ 7 more

Job Description

About The Role :

Responsible for end-to-end management of problem tickets, including performing initial analysis as per defined instructions and templates.

Update RCA tabs with required information, including preliminary problem description, solutions, and root causes following ZOR guidelines.

Work closely with other technical area owners to expedite ticket processing and involve Product Support (DBS) for RCA investigations when needed.

Ensure ticket creation and resolution timelines meet KPI standards (OLA within 3 business days and ZOR with CFU within 7 business days).

Validate updates from technical experts before marking root cause analysis as final to maintain high-quality RCA statements.

Identify and implement preventive measures to avoid similar outages across customer landscapes, initiating ZOR prevention actions as needed.

Aim for zero rejections on problem tickets from CFU due to unclear or low-quality root cause statements.

Manage ticket statuses from "New" to "In Process" and "Waiting," as well as ensure proper ticket categorization per defined processes.

Requires knowledge in SAP Basis, ABAP, Java, and other SAP products with basic troubleshooting skills in various systems like BOBJ/BODS, OpenText, SAP Cloud Connector, etc.

Experience in SAP HEC infrastructure, quality management, and infrastructure management is beneficial, with a primary focus on SAP Basis and secondary on SAP.

Primary Skill

SAP BASIS

Experience in SAP ECS/HEC Projects

Long Description

SAP HANA

Employment Type: Full Time, Permanent

Read full job description

Prepare for Professional roles with real interview advice

People are getting interviews at Capgemini through

(based on 3k Capgemini interviews)

Job Portal

Campus Placement

Company Website

Referral

Walkin

Recruitment Consultant

43%

19%

16% candidates got the interview through other sources.

High Confidence

What people at Capgemini are saying

4.6

Rating based on 5 Professional reviews

Anonymous · Software Development in Chennai

Likes

Good work culture, work life balance, providing work form home

Dislikes

No hikes

Read 5 reviews

Professional salary at Capgemini

reported by 64 employees with 2-5 years exp.

₹4 L/yr - ₹14 L/yr

24% less than the average Professional Salary in India

View more details

What Capgemini employees are saying about work life

based on 39.2k employees

71%

88%

65%

85%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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