Search

Jobs

  • Reviews
  • Salaries
  • Interview Questions
  • About Company
  • Benefits
  • Jobs
  • Office Photos
  • Community
+ Contribute
notification
notification
Login
Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by Capgemini Team. If you also belong to the team, you can get access from here

Capgemini Verified Tick

Compare button icon Compare button icon Compare
3.7

based on 42.1k Reviews

Play video Play video Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

zig zag pattern zig zag pattern
filter salaries All Filters

2001 Capgemini Jobs

Service Delivery Manager - Pune

Capgemini Technology Services India Limited

 · 

3.7

 based on 42.1k Reviews

9-12 years

Bangalore / Bengaluru

Service Delivery Manager - Pune

Capgemini

posted 22hr ago

Job Role Insights

Flexible timing

Key skills for the job

DevOps Medical Billing Incident Management Risk Management Middleware Cloud Sales

+ 6 more

Job Description



About The Role :- Grade Specific
  • Successfully manage a RUN engagement by applying ITIL standards and by managing client expectations through SLA
  • Experienced in Managing Multi Org / Global implementations of Salesforce application (Sales, Service, Health clouds)
  • Management and be aware of KM processes that are necessary to effectively manage RUN
  • Responsible for proactive monitoring and ensuring high availability of salesforce applications
  • Responsible for the delivery of all RUN scope activities like Incident, Problem, Environment and Change Management
  • Responsible for quality KPIs through corrective and preventive maintenance activities by engaging in RCA/FMA process and resolutions.
  • Responsible for Weekly/Monthly SLA tracking and reporting
  • Must be able to drive Major Incident management process
  • Ensure minimizing all backlogs of issues reported from production
  • Should have strengths in project planning, resource budgeting/forecasting, estimations, and stakeholder management.
  • Experience in Integration/Middleware/Automation tools/ DevOps would be an added advantage


    • Skills (competencies)

    Salesforce Service Cloud
    Salesforce Health Cloud
    Salesforce Commerce Cloud
    Salesforce Billing
    Sales Cloud
    Risk Management
    Project Management
    Process Improvement
    (SDLC) Methodology

    Employment Type: Full Time, Permanent

    Read full job description

    Capgemini Interview Questions & Tips

    Prepare for Capgemini Service Delivery Manager roles with real interview advice

    Top Capgemini Service Delivery Manager Interview Questions

    Q1. In a dark room,there is a box of 18 white and 5 black gloves. You are allowed to pick one and then you are allowed to keep it and check it o ... read more
    asked in Software Engineer interview
    View answers (525)
    Q2. N-th Fibonacci Number Problem Statement Given an integer ‘N’, your task is to find and return the N’th Fibonacci number using matrix expone ... read more
    asked in Analyst interview
    View answer (1)
    Q3. How can you cut a rectangular cake in 8 symmetric pieces in three cuts?
    asked in Software Engineer interview
    View answers (178)
    View all 3.1k questions

    What people at Capgemini are saying

    3.2
     Rating based on 38 Service Delivery Manager reviews

    Likes

    Depends on the project, but I had a good time.

    • Salary - Good
      • +5 more
    Dislikes

    The "they're old so they deserve it" conundrum. Promotions and ratings should go through according to merit and not seniority

    • Promotions - Poor
    Read 38 Service Delivery Manager reviews

    Service Delivery Manager salary at Capgemini

    reported by 398 employees with 12-20 years exp.
    ₹9.7 L/yr - ₹35 L/yr
    25% more than the average Service Delivery Manager Salary in India
    View more details

    What Capgemini employees are saying about work life

    based on 42.1k employees
    71%
    88%
    64%
    84%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Capgemini Benefits

    Submitted by Company
    Salary
    Flexible working
    Leave
    Mobility
    Pension
    Submitted by Employees
    Work From Home
    Cafeteria
    Soft Skill Training
    Health Insurance
    Job Training
    Gymnasium +6 more
    View more benefits

    Compare Capgemini with

    Wipro

    3.7
    Compare

    Accenture

    3.8
    Compare

    Cognizant

    3.7
    Compare

    TCS

    3.7
    Compare

    Infosys

    3.6
    Compare

    Tech Mahindra

    3.5
    Compare

    LTIMindtree

    3.8
    Compare

    Genpact

    3.8
    Compare

    NTT DATA, Inc.

    4.0
    Compare

    IBM

    4.0
    Compare

    Mphasis

    3.4
    Compare

    Deloitte

    3.8
    Compare

    Google

    4.4
    Compare

    Amazon

    4.1
    Compare

    DXC Technology

    3.7
    Compare

    PwC

    3.4
    Compare

    KPMG India

    3.5
    Compare

    Microsoft Corporation

    4.0
    Compare

    Ernst & Young

    3.4
    Compare

    Bosch Global Software Technologies

    3.9
    Compare

    Similar Jobs for you

    Service Delivery Manager at Wipro Limited

    Bangalore / Bengaluru

    5-10 Yrs

    ₹ 7-12 LPA

    Delivery Operations Associate at Accenture Solutions Pvt Ltd

    Chennai

    10-14 Yrs

    ₹ 12-16 LPA

    Operations at Accenture Solutions Pvt Ltd

    Bangalore / Bengaluru

    3-8 Yrs

    ₹ 5-10 LPA

    Human Resource Service Delivery Specialist at Accenture Solutions Pvt Ltd

    Bangalore / Bengaluru

    7-11 Yrs

    ₹ 9-13 LPA

    Specialist at Accenture Solutions Pvt Ltd

    Ahmedabad

    4-8 Yrs

    ₹ 9-14 LPA

    Application Lead at Accenture Solutions Pvt Ltd

    Pune

    12-17 Yrs

    ₹ 14-19 LPA

    Service Delivery Manager at Ernst Young

    Bangalore / Bengaluru

    9-11 Yrs

    ₹ 11-13 LPA

    Delivery Operations Associate at Accenture Solutions Pvt Ltd

    Gurgaon / Gurugram

    10-14 Yrs

    ₹ 12-16 LPA

    Delivery Operations Associate at Accenture Solutions Pvt Ltd

    Bangalore / Bengaluru

    10-14 Yrs

    ₹ 12-16 LPA

    Human Resource Service Delivery Specialist at Accenture Solutions Pvt Ltd

    Bangalore / Bengaluru

    7-11 Yrs

    ₹ 9-13 LPA

    Capgemini Bangalore / Bengaluru Office Locations

    View all
    Bangalore / Bengaluru  (4)
    Bangalore Office
    Capgemini, Crescent 2, Prestige Shantiniketan, Sadaramanagala Village, Whitefield Main Road Bangalore
    Karnataka 560048
    Bengaluru Office
    Capgemini Business Services (India) Limited, Brigade Metropolis, Summit Tower ‘A’, 73/1, Garudacharpalya, Mahadevapura Post, Whitefield Main Road, Bengaluru Bengaluru
    560 048

    Service Delivery Manager - Pune

    9-12 Yrs

    Bangalore / Bengaluru

    22hr ago·via naukri.com

    Aws Devops Engineer

    5-10 Yrs

    ₹ 15 - 25L/yr

    Pune, Chennai, Bangalore / Bengaluru

    1hr ago·via naukri.com

    Catscript developer

    2-7 Yrs

    Chennai

    2hr ago·via naukri.com

    Immediate Hiring | WLAN Testing | Capgemini

    2-6 Yrs

    ₹ 10 - 14L/yr

    Bangalore / Bengaluru

    13hr ago·via naukri.com

    Embedded C Professional - electronic HW

    3-6 Yrs

    Coimbatore

    14hr ago·via naukri.com

    Quality Process Professional

    2-5 Yrs

    Mumbai

    14hr ago·via naukri.com

    Business Advisor - A

    2-4 Yrs

    Noida

    14hr ago·via naukri.com

    Finance Reporting Officer - A

    2-5 Yrs

    Kolkata

    14hr ago·via naukri.com

    Service Delivery Manager - D

    6-10 Yrs

    Mumbai

    14hr ago·via naukri.com

    Business Solution Designer - C

    2-4 Yrs

    Mumbai

    14hr ago·via naukri.com
    More about working at Capgemini
    golden leaf award

    #17 Best Mega Company - 2022

    golden leaf award    golden leaf award

    #3 Best Mega IT/ITES Company - 2022

    golden leaf award

    Jobs from Similar Companies

    Capgemini Jobs by Locations

    Capgemini Jobs by Designations

    write
    Share an Interview