Capgemini I Walk-In Drive - Voice Process I Kolkata

We are Conducting Mega Drive for Voice Process for our Customer Service Team.

Location:

Capgemini "India" | KOLKATA
Unitech Infospace Complex, Tower A3
1st Floor, New Town, Rajarhat, Kolkata 700156.

Time: 9:30 am to 2:30 PM

Qualification: Should be graduate

Flexible for night shift with 24/7

Role Title:

Qualified Graduate - Fresher

1-3 Years Process Associate.

3-5 Years Senior Associate

Requirements:

• Strong Communication & Customer Service Skills.
• Good technical knowledge and troubleshooting skills, well versed with Excel and other MS Office tools
• Must possess excellent written and oral communication, listening, and comprehension skills.
• Stellar customer service skills and the ability to de-escalate customer frustration.
• Superior problem-solving skills and the ability to work independently and objectively.
• Dedication to the customer experience with the ability to build and maintain strong relationships.
• Strong ability to manage multiple tasks and interactions while prioritizing requests and concerns.
• Sound decision making.
• Must be able to effectively adapt to accelerating changes.
• For remote work a secure workspace and effective internet connectivity is necessary.

Please carry your Govt. ID card and Updated resume.